Digital Operations Manager - 12 month secondment - Internal applicants only

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Do you have a passion for leading and motivating people mixed with a passion for Social Media, WhatsApp and love delivering a great digital experience for customers? At E.ON Next we're looking for an experienced Operations Manager to join our Digi Ops team on a 12 month secondment
 

Here's a taste of what you'll be doing;

Working in Digi Ops, you’ll be shaping and leading our digital strategy, operation and team success.
 

As a Digi Operations Manager you’ll be responsible for enabling and encouraging delivery of excellence in every part of the digital experience for our customers. Through empowering your Team Leaders you’ll create a high performance culture of freedom and responsibility that asks for excellence and customer satisfaction and rewards with job satisfaction and recognition. You’ll support and empower your leaders to embed skills and mentoring to have autonomy over decisions, prioritisation of work and the ability to implement cutting edge ideas that improve the lives of your teams and our customers.
 

Customer service is vigorous and can be tough so we’re looking for people who can deal with challenging situations, empathise with customers and colleagues who are facing complex problems and a good sense of humour is a must! At times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.
 

You’ll be committed to creating a culture and environment that your people love. Looking after our full digital strategy including, management of third parties, reporting on our performance and working closely with our Go to Market team to ensure a joined up digital approach.
 

Are we the perfect match?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who:

• Have previous experience as an operations manager or equivalent

• Has previous experience as an operations manager - or similar level of experience

• Inspiring – motivated by leading and developing people – you’ll strive to create an environment where everyone in your team gives their best.

• Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Calm and resilient – challenging work is what keeps you creative and motivated.

• Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

• Happy to make decisions- fear of failing doesn’t hold you back, it drives you forward, learning all the time.

• Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday.

Here's what else you need to know;

• Closing date –  Thursday 26th September 2024 (may close earlier due to high applications)

• We’ll have regular team socials and lively team chats

• Competitive salary

• We operate 8am-10pm, 365 days a year

• Location – home based

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
 

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.