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Technical Support Engineer (Blockchain)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

3+ years in technical customer support, Excellent communication skills in English, Experience with web applications and APIs, Knowledge of cloud solutions (AWS, Azure), Familiarity with microservice architectures.

Key responsabilities:

  • Provide hands-on technical support
  • Escalate customer complaints on products
  • Establish operational protocols in the team
  • Assist in hiring and training new members
CryptoRecruit logo
CryptoRecruit Human Resources, Staffing & Recruiting SME https://www.cryptorecruit.com/
11 - 50 Employees
About CryptoRecruit
Crypto Recruit is the world's first Recruitment/Talent Acquisition agency specializing in recruiting exclusively within the Blockchain and Cryptocurrency space. Its founders have a combined total of 30 years recruitment experience. We focus on recruiting across all disciplines within Defi(Decentralised Finance), Gamefi (Blockchain Gaming/Metaverse Projects), Layer 1 and 2 Solutions across (Ethereum, Solana, Cardano, Polygon, Arbitrum, Fantom, Polkadot), Non Fungible Tokens(NFT’s) and other areas that involve crypto specific talent. Our team are located across the globe and all of our consultants have an intimate knowledge of the Blockchain landscape and more importantly are heavily networked within the industry. When you work with Cryptorecruit you get much more than just a search and selection service – you get a holistic view of the Crypto landscape along with nuanced understanding of each sector. We are uniquely positioned to source top talent for our clients and are passionate about the pivotal role we play in this ever evolving industry. Check out our website: www.cryptorecruit.com
See more CryptoRecruit offers

Job description

Logo Jobgether

Your missions

Company

This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.

Responsibilities

  • Hands-on technical support activities
  • Act as an escalation point for customer complaints for the products she/he is engaged with
  • As part of a global support team, working on establishing operational protocols and standards
  • Helping in hiring, training and mentoring new team members

Requirements

  • 3+ years of experience in technical customer support role
  • Excellent communication skills in English
  • Experience in supporting and troubleshooting web applications, JSON and Rest APIs
  • Experience in supporting and troubleshooting applications built on a microservice architecture

Potential Skills

  • Understanding of blockchain development, and the blockchain ecosystem
  • Knowledge of token economics, crypto sphere understanding, DeFi
  • Experience with cloud solutions (AWS, Azure) and distributed systems
  • Solid understanding of Docker and Kubernetes
  • Knowledge of a least one of the following languages: Java, Python, TypeScript/Javascript, Bourne Shell
  • Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL

Remuneration And Benefits

  • Better than market rate with equity plan

Make sure to follow us here to get our most live jobs https://www.linkedin.com/company/cryptorecruit

Cryptorecruit is the world’s leading specialist recruiter for the blockchain/cryptocurrency industry. We recruit positions from CEO, CTO, Project Managers, Solidity Developers, Frontend and Backend Blockchain Developers to Marketing/Sales and Customer Service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

KubernetesMySQLTypeScriptJSONMongoDB

Soft Skills

  • verbal-communication-skills
Are you interested?

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