Service Desk Engineer

Working hours

Wednesday through Sunday 

12:00 PM to 8:00 PM Eastern Time

This is a full-time position that may involve non-standard hours and will require being part of a rotating on-call schedule with other engineers.

Location requirements

100% remote, USA – work from home

Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced IT position, working on the troubleshooting and maintaining the latest technologies in multiple client environments. All while engaging with our clients to understand their technology needs, enhance their technology efficiencies, and providing excellent customer service. 

Who you are

Proactive and independent technical expert who performs a variety of tier I and tier II workstation, server, network, and application technical support responsibilities, requiring a thorough working knowledge of information technology. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You Know How To:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis
• Ensure implementation, daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable the business operations for all of our clients.
• Support active directory (creating and modifying GPO’s and VB scripts), email systems (i.e. Office 365), virtualization, monitoring, and remote management software.
• Identify and correct all LAN and WAN issues.
• Demonstrate strong communication skills, providing exceptional customer service to NexusTek clients. 
• Work efficiently and expedite tasks in a time-sensitive manner.
• Work independently in a remote environment, as well as working collaboratively in a team environment.

Centers of Excellence:

You have hands-on work experience in the following technologies:

• Windows (Active Directory)
• VMware
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, Controllers, workstations, security appliances, etc.)

Knowledge of the following list below is preferred for the candidate:

• Hospitality-driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits 

This is a full-time position located in the United States and performed remotely with some travel.   

Estimated Starting Salary/Wage Range: $25 -$30 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)      

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO   
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability   
• Voluntary benefits such as critical illness and accident   
• Voluntary Legal Shield and identity theft protection    
• Discretionary annual 401k match plan  
• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning    
• StandOut employee engagement tools  
• Eligible to apply for a Pluralsight license  
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  
• We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:  

Application Stage - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
  • Culture Index is offered in 30 languages - select in your native language!
  • Culture Index Link: https://surveys.cultureindex.com/s/UFfhWqnV5S/71403

 Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

Interview Stage - We’ll dive into your experience more in depth

• One-hour technical interview with Hiring Manager (virtual)
• Two-hour lab assessment taken from your home
• 30 min follow-up Hiring Manager interview 
• References – 3 professional references at least one direct supervisor 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. 

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US