Senior Lead User Researcher, Payments

📍London OR UK Remote | 💰£90,000-£120,000 + Benefits | Hear from the team ✨ 

This role is a 6 month FTC 

⭐Our User Research team

We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan and Hayley Camille Morgan, our Directors of Research.

🔑You’ll play a key role by...

• Planning and running qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
• Developing and delivering an international payments product strategy, focusing on customer needs, market opportunities, and differentiation.
• Collaborating with key stakeholders (product, leadership, finance, marketing, legal, etc.) to gain alignment and support.
• Partner with Product Managers, Designers, Engineers, and Researchers to plan high-impact research that improves customer understanding and product development.
• Lead squad level research, selecting methods to capture insights that drive growth.
• Work with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis.
• Mentoring Product Managers and Designers in running lightweight research.
• Communicate research findings through presentations, reports, and workshops to inform business decisions.
• Identifying actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
• Evaluating and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Working  with other researchers to connect the dots across multiple teams and product areas

🤩We’d love to hear from you if…

• You have hands-on experience with exploratory and evaluative quantitative research methods, knowing when to apply them. 
• You've worked in multidisciplinary teams, leading research and making an impact on product direction, especially in payments.
• You're adept at user testing across various settings, whether in a lab, on the street, or remotely. Experience with mobile platforms (iOS and Android) is a plus, as we’re a mobile-only bank.
• You balance robust research design with practical business constraints, understanding "just enough research." 
• You’re strong communicator and facilitator, you tell compelling stories and zoom into details when needed. 
• Collaboration is key to your success, and you're flexible in tackling challenges, delivering memorable and impactful results. You’re also familiar with how research shapes metrics and drives success.

🙌What’s in it for you

💰£90,000-£120,00 (depending on experience)

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

1. Call with recruiter (20 mins)
2. Research methods task (1 hour)
3. Teamwork and Impact + Values and Leadership interviews (1.5 hours in total) 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nataliehills@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

 #LI-NH1