UX/UI Researcher

Overview:

LMI is seeking a User Experience (UX) Researcher to develop and implement a strategic UX Research roadmap for a Veterans Affairs client.

We believe that while good design makes for a good product, human-centered design makes for an excellent one. As an agent of change on a team committed to achieving client-focused, mission-driven excellence, you will work at the intersection of human-centered design and traditional government contracting. In this role, you will guide government clients through design thinking processes, incorporating human-centered and design thinking methods to solve end-to-end digital employee experience challenges.

At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs. 

Responsibilities: 

• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications. 
• Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert. 
• Help ensure that customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices. 
• Facilitate the gathering of business-focused requirements to support product development teams, including defining the backlog and ensuring the user's perspective is considered. 
• Work with users to determine the operational objectives of business needs and elicit requirements. 
• Synthesize research and data and craft compelling stories to communicate insights that will shape service and technology innovations.
• Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.
• Focus on requirements related to improved usability, user experience, and user adoption and engagement.
• Design and execute quantitative and qualitative research projects from inception to completion
• Conduct user interviews and stakeholder engagement
• Produce research artifacts including personas, task analysis, paint point documentation, workflows, and journey/service blueprints

Required Qualifications: 

• Bachelor's Degree in Human Factors, Psychology, HCI/Computer Science, or other related field(s) or equivalent practical experience
• 5+ years of experience in UX Research field 
• Specializes in multiple quantitative and qualitative UX research methods
• Must pass National Agency Check Background Screening to support government client
• Ability to collaborate and work across teams is a must
• Superb interpersonal, communication, negotiation and collaboration skills
• Entrepreneurial spirit, independent and self-motivated, and results-oriented

Desired Qualifications:

• Completed or Pursuing M.A/M.S./Ph.D. in Human Factors, Social Sciences, Human-Computer Interaction (HCI), Computer Science, Product Design, or other field 
• Previous experience within the government contracting space
• Strong leadership in the integration of user research into product designs and design practices
• Strong statistical analysis and experimental design skills
• Expert understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
• Strong demonstration of driving impact through research