Match score not available

(fluent German) Technical Support Consultant (Brazil, remotely)

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Brazil

Offer summary

Qualifications:

Fluent in German (C1) and English (B2), Knowledge of IPV4 protocol, Basic network and firewall knowledge, Personal laptop or computer with 8Gb RAM, Stable internet connection (min. 50 Mbps download, 40 Mbps upload).

Key responsabilities:

Provide exceptional technical support via calls and emails
Resolve L1 and L2 support inquiries
Perform technical configuration tasks and troubleshooting
Handle customers' sensitive information securely

SupportYourApp Large https://linktr.ee/

1001 - 5000 Employees

See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛

What You Will Do:

Providing exceptional technical support via calls and emails
Resolving L1 and L2 support inquiries
Performing technical configuration tasks
Conducting troubleshooting
Securely work with customers’ sensitive information

What you need to succeed in this role:

Fluent German (at least C1, written and verbal) and English (B2)
Knowledge of IPV4 protocol
Basic network knowledge
Basic Firewall knowledge
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Technical background
Experience with CRM systems
Degree in computer science or information technology

Benefits and Perks:

Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.