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ManageEngine - Technical Consultant (Remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany
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Zoho Europe
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Job description

If you are passionate about technology, possess excellent communication skills and thrive in a fast-paced, customer-focused environment, we want to hear from you!

ManageEngine (Division of Zoho Corporation) offers enterprise IT management software for your service management, operations management, Active Directory and security needs.

ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, desktops, and mobile devices.

We are seeking a highly skilled and motivated Technical Consultant to join our dynamic team.

About Zoho

Welcome to the fascinating world of Zoho Corporation Europe, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho Corporation Europe has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

About Manage Engine

Since 2002, ManageEngine being a homegrown IT Management division of Zoho Corporation, we make our customers' life easier with software that is feature rich, easy to use, and easy to integrate, giving a holistic IT management solution that accelerates digital transformation, enables remote work, and secures your digital enterprise.

We aim into making businesses more stable by serving as a reliable, long-term partner that has been in the IT management arena since 2002 and will be in that arena as long as IT remains relevant.

Key Responsibilities

● Handle end-to-end ManageEngine solution presales engagements through face-to-face and online meetings.
● Provide technical Response to RFI/RFP & conduct reseller/partner training.
● Collaborate with product engineering teams to stay up to date on ManageEngine product and feature updates.
● Engage with existing ManageEngine customer to make sure they are happy customers and identify any upsell/cross sell opportunities, if any.
● Act as a trusted advisor and technical SPOC for the strategic accounts.
● Retaining the customers through customer success program.
● Conduct competitive analysis to differentiate our solutions from competitors in the market.
● Stay up to date with industry trends, emerging technologies, and market developments to maintain a competitive edge.
● Build strong relationships with key stakeholders, including customers, partners, and internal teams.
● Contribute to the development of sales collateral, including whitepapers, case studies and solution documentation.

Requirements
● Strong technical knowledge of infrastructure technology solutions, including IAM, PAM, IT Security and IT service management.
● Knowledge about endpoints management, monitoring and IT analytics is added advantage.
● Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
● Empathy and strong client facing skills with excellent communication.
● There would be travel within/outside EU to meet customers, partners, and prospects. 
● Pre-sales/Technical Account Management/ IT Team leader experience is an added advantage.
● Should be a native German speaker. Knowing French language is an added advantage.
● Team-player: Able to work in a diverse multi-cultural team in a collaborative way.
● A passion to work with technology and an ability to break down requirements to propose solutions.
● Stay up to date with industry trends, emerging technologies, and market developments to maintain a competitive edge.
● Build strong relationships with key stakeholders, including customers, partners, and internal teams.
● Contribute to the development of sales collateral, including whitepapers, case studies and solution documentation.

Benefits
● Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
● Continuous training and professional development opportunities
● Supportive and inclusive team and colleagues
● Clear development plan in the short, medium and long run
● Participation in coaching and mentoring schemes
● Opportunity to work with a global team and contribute to the growth of a leading technology company

 
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. 





Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

IT Service ManagementBusiness AnalyticsPre-Sales EngineeringCustomer DevelopmentInfrastructure ManagementIT Security

Other Skills

  • Open Mindset
  • Verbal Communication Skills
  • Teamwork
  • Relationship Building
  • Empathy
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