Match score not available

Experienced Mortgage Servicing Call Center Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

Minimum of 2 years in mortgage servicing, Experience in high-volume inbound call center, Familiarity with Mortgage Servicing Platform preferred, Proficient in Microsoft Office suite, Strong data entry and verification skills.

Key responsabilities:

Handle inbound calls regarding mortgage inquiries
Research and resolve customer issues
Assist with escrow analysis and account changes
Escalate complex issues when necessary

Get It Recruit- Real Estate Human Resources, Staffing & Recruiting XLarge https://www.get.it/

2 - 10 Employees

See more Get It Recruit- Real Estate offers

Job description

Your missions

Description

Are you passionate about providing exceptional service and looking for an opportunity to advance your career in mortgage servicing? We are seeking an experienced Mortgage Call Center Representative to join our dynamic team remotely.

Key Responsibilities

Handle inbound calls from clients regarding mortgage servicing inquiries.
Research and address customer issues efficiently.
Assist with escrow analysis, credit bureau disputes, and account changes.
Escalate complex issues to appropriate parties as needed.

Qualifications

Minimum of 2 years of experience in mortgage servicing.
Experience working in a high-volume inbound call center within a mortgage servicing department.
Familiarity with Mortgage Servicing Platform (MSP) preferred.
Proficiency in Microsoft Office suite.
Strong data entry and verification skills.
Excellent verbal and written communication skills.
Detail-oriented with the ability to prioritize and manage multiple tasks effectively.

Benefits Upon Permanent Hire

Medical and Dental Insurance
Flexible Spending Account
Profit Sharing
401K Match
Employee Discounts on P&C Insurance, Life Insurance, and Mortgage Insurance
Fitness Reimbursement
Tuition Reimbursement for Approved Coursework
Paid Time Off (PTO)
Community/Volunteer PTO
Entertaining Perks (movie, amusement park, special events)
Free Parking

If you meet the above qualifications and are excited about this opportunity, we encourage you to apply. Join our team and help us provide superior service to our customers while growing your career in mortgage servicing.

About Us

Since 1991, we have been dedicated to serving the Dallas-Fort Worth metroplex with our core values of compassion, integrity, self-discipline, and faith. With 11 offices across the Metroplex, we support job seekers in finding the right opportunities, whether for short-term supplemental income or full-time positions to launch new careers.

Employment Type: Full-Time