Post-Closing Operations Associate - Mortgage/HELOC Specialist

About Us

We are at the forefront of transforming financial services through a cutting-edge technology platform that’s rapidly scaling and making a big impact. Our focus is on enhancing efficiency and transparency in the industry by leveraging our loan origination activities and a vast network of partners. As we continue to grow, we're excited to develop and scale new products that make a real difference in the market.

Our success is driven by a dedicated team known for their innovation, collaboration, and passion for building new solutions from the ground up. We value individuals with an entrepreneurial spirit who are eager to learn and grow in a dynamic environment. Every day is an opportunity to learn something new and contribute to meaningful work that makes a difference.

Join our team of proven leaders who have already created significant value in the financial technology space, and help us continue to drive innovation and success.

About The Role

We are seeking an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role, you will take full ownership of the mortgage and HELOC post-closing process, working closely with both internal teams and external partners to ensure everything runs smoothly. As a Post Close Operations Associate, you'll be responsible for managing investor inquiries, handling document requests, and overseeing the processing and recording of Assignments of Mortgage.

This is your chance to be part of an innovative team and make a meaningful impact!

What You'll Do

• Deliver exceptional customer service to both internal and external customers
• Collaborate with Customer Operations to ensure a seamless post-closing mortgage process
• Work independently to prioritize tasks based on investor delivery deadlines and closing dates
• Focus on processes and continuously seek opportunities for improvements and efficiencies
• Review original closing documents to ensure proper execution
• Monitor and check credit packages into our proprietary system for shipping
• Follow up on and request corrections for all trailing documents
• Obtain and submit supporting documentation to address any recording needs or errors
• Resolve exceptions by communicating with Settlement agents, Borrowers, and other third-party vendors
• Register loans with MERS/DART within required timeframes and manage service release loan transfers
• Track and process Assignments of Mortgage from our partners
• Audit files and generate reports according to guidelines, highlighting recurring issues and trends to management
• Ability to secure a notary license
• Perform other duties as assigned
  
  

What We're Looking For

• Experience in residential mortgage lending, with a preference for post-closing experience
• Ability to thrive in a fast-paced, startup environment with minimal direction and tight deadlines
• Strong communication skills with a proven ability to resolve issues and meet response deadlines
• Exceptional customer service skills to effectively work with external customers and internal teams
• Strong organizational skills to manage a large pipeline of loans
• Analytical mindset with a drive to identify process improvements and opportunities for automation
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of federal and state regulations, including HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM
• Familiarity with state and county recording requirements
  
  

Benefits And Perks

• Competitive salary with opportunities for growth
• Performance-based quarterly bonuses
• Equity stock options
• Comprehensive health, vision, and dental insurance, along with wellness programs for employees and their dependents
• Employer-funded life and disability insurance coverage
• Access to HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks of paid family leave
• Flexible work arrangements, including in-office, remote, and hybrid options
• Home office and technology stipends for those working remotely more than 75% of the time
• Flexible time-off plan to ensure you take the time you need
• Continuing education reimbursement
• Regular team swag deliveries!
  
  

For residents of Colorado, New York, California, and Washington, the salary range is \(19 - \)21 per hour, with up to a 15% bonus and equity. Actual compensation may vary based on experience and location.

We are an equal opportunity employer and are committed to building a diverse and inclusive team. We do not sponsor work visas for this position. All applicants must be eligible to work in the United States and complete employment eligibility verification upon hire.

Employment Type: Full-Time