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L1 Support - Remote (Inside México)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

Bachelor's in Computer Science or Electronics Engineering, 2+ years of technical support experience, Experience with remote support, Familiarity with ticket-based tools.

Key responsabilities:

Provide software support including user account management
Follow up on open tickets and escalate issues
Manage and assign licenses based on user roles

Capgemini Engineering Information Technology & Services XLarge https://www.capgemini.com/

10001 Employees

See more Capgemini Engineering offers

Job description

Capgemini Engineering is a world leader, we provide innovative and unique R&D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference.

About The Role

You will collaborate providing support to collaborators for a top client in the energy industry

Main Requirements

Bachelor´s in Computer Science, Electronics engineer or similar
2+ years of technical experience implementing and supporting software.
Provide software support such as: configure and setup user accounts, attend user’s requests based on ticket requirements, load and remove users from user’s database, manage roles based on user type, identify and assign licenses per user type, manage license server, reset passwords and create new accounts.
Follow up open tickets until closure and escalate complex issues to higher-tiers.
Strong organizational and time management skills.
Experience providing remote support.
Solid understanding of computers and software.
Previous experience with ticket-based tools like Jira, ServiceDesk, ServiceNow, Zendesk, etc.
Excellent English communication skills.

Nice to have skills (extras):

Experience in oil and gas industry is preferred.
Strong plus, AzureDevOps.
Experience with programming languages such as Python and SQL is a strong plus.
Understanding of protocol communications TotalFlow, ROC, modbus.
Understanding of Active Directory groups.

What You Will Love About Working With Us

At Capgemini Engineering we’re always looking ahead. We reimagine possibilities, and we innovate with technology to bring ideas to life.
We encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.
We offer game-changing programs to accelerate the growth of our people and the development of their expertise.

What You Need To Know About What We Offer

Excellent compensation and benefits
Home office (Inside México)
Flexibility and balance with your personal and professional life.
Career path, trainings and real growth opportunities
Engaging and challenging projects.
Excellent work environment and culture.
Open and Effective management.
Highly professional and collaborative teams.

About Capgemini Group

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.