Customer Service Advisor with Moroccan French

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Job Description

The Role

Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers
 

Want your weekends free? Not a problem!
Our lines are open 8:00am-5:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for work from home.

What you need?

• Exceptionally customer focused
• Ability to communicate fluently in Moroccan French both in verbal and written communication styles and understand the market specific dialects or accents
• Deep and firm understanding on consumer culture in Moroccan market
• All training will be completed in English, so an advance level of the language is needed as well.
• Computer literate and ability to navigate around a computer system
• Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
• Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
• Excellent soft skills, particularly in:

• Demonstrating empathy
• Active listening skills
• Communicating clearly
• Providing concise and accurate next steps
• Building rapport with frustrated consumers
• Remaining calm in stressful scenarios

What we offer?

•     Competitive salary
•     A bright, modern and exciting place to work, with excellent staff facilities
•     Medical plan fully covered by Concentrix
•     Life insurance
•     Various career development opportunities
•     Annual reward and recognition events
•     Team and Concentrix events

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

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