Senior Enterprise Crisis Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Key Responsibilities

• Development and delivery of the crisis and incident management framework incorporating crisis and incident response planning, response and recovery protocols, crisis and incident response training and exercising
• Establish appropriate systems, resources, and communication protocols to support the management of crisis events by the Crisis Management Teams
• Support the activation and functioning of the Crisis Management Team, including facilitation of crisis management events, management of crisis management rosters, and onboarding new crisis members
• Research, analyze and evaluate current crisis and incident programs as well undertake crisis management after action reports and contribute to the development, review and continuous improvement of the program and capabilities
• Develop education, training and test cases, and scenarios to exercise, remediate and continuously build crisis and incident management capability and performance
• Monitor, critically review, audit and report on the crisis and incident status and performance of critical business areas
• Represent the organization on industry and regulatory crisis management working groups and Committees
• Review the response plan, identify what did and did not work, and make any necessary changes
• Ensure crisis management processes comply with industry regulations and standards
• Maintain crisis management tool operational readiness and facilitate tool exercises

Education and Experience

• Bachelor’s Degree or equivalent experience; May also have advanced degree
• 8 or more years of related experience

Functional Skills

• Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices and methods of implementation in a large and complex organization
• Proven ability to engage with stakeholders, lead and facilitate application of key management process to achieve positive organizational outcomes
• Demonstrated planning, project management skills and experience in delivery of organization wide initiatives
• Highly developed oral and written communication skills and superior interpersonal skills, including facilitation, negotiation and consultation skills to influence key senior stakeholders
• Strong research, analytical and innovative problem solving skills in a changing and complex environment
• Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team
• Advanced time management skills including ability to handle multiple projects, prioritize and organize, and create alignment and buy in from clients and direct reports
• Demonstrated clear, concise and effective oral and written communication skills
• Ability to establish, manage and leverage relationships with internal and external partners; demonstrated success in the development of people
• Ability to analyze data and apply it to complex problem resolution

#LI-TE1

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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