About this role
The successful Japan Client Business (CB) candidate will be part of a sales team of financial institution located in Japan. We are looking for an outstanding teammate to join CB in Tokyo as sales support for Japan institutional clients. Primary responsibilities are to support relationship manager (RM) with other internal partners for supporting business growth and execution of our BlackRock strategy.
Key Responsibilities:
Delivering a superior client experience via query resolution for clients, consultants and third parties; including day to day query management (via emails and phone), partner oversight, project work and analysis.
Supporting RMs by coordinating clients’ meetings, taking minutes, and providing coverage by email and phone basis.
Provide general business management services at CB, including management of the department's compliance with laws and regulations, revision of operational manuals, numerical management of budget, and management of client information.
Seek operational improvements wherever possible, to facilitate take-on of additional activities through the automation of existing activities.
Build internal network. Work with respective BlackRock business partners to ensure excellence in client onboarding and servicing
Development Opportunity:
Provide opportunities to learn about Client Services and the full operational processes for BlackRock segregated mandates and fund business, and the successful candidate can seek further responsibility for daily business oversight in addition to a great teammate role.
Gain a wealth of knowledge by daily interactions with departments such as Operations, Legal & Compliance, Investment Professionals and Client Business.
Qualifications:
Strong sales support skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Strong planning and organizational skills with the ability to manage and control your own priorities to meet deadlines
Passion and communication skills for sales support, and willing to focus and commit to facilitate requests from clients and RMs. Outstanding work ethic and willingness to give beyond the scope of one's role to achieve team and firm objectives
A proactive team-player who can take the lead in driving through operational improvements and change
Ability to work in a fast-paced environment with high self-assurance, energy and drive.
2+ years' experience in the fields of sales support/client service/relationship management, or/and middle or/and back operations within financial institutions, preferably in asset managers or asset servicing firms
Knowledge of offshore/onshore investment structure for Japanese investors (Institutional incl. Pension, Retail, Direct) preferred.
Language ability, both written and verbal, in both Japanese (Fluent level) and English (Proficient).
Extensive digital literacy (Microsoft Office programs) along with comfort in adapting to new applications.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
