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Client Onboarding Specialist

UNLIMITED HOLIDAYS

Remote:

Full Remote

Contract:

Full time

Salary:

62 - 68K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Proven client-facing experience, Strong communication and problem-solving skills, Ability to thrive in fast-paced environment, Passion for helping small businesses succeed.

Key responsabilities:

Drive successful customer onboarding
Craft personalized client experiences aligned with business goals
Empower clients through engaging training sessions

RepeatMD Scaleup https://repeatmd.com/

51 - 200 Employees

See more RepeatMD offers

Job description

Your missions

About Us:

We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client’s own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the first of our kind Medcommerce™ technology.

RepeatMD: we brought our technology to market by August 2021. Just one year after our inception we established product market fit, won multiple awards, and closed our Seed Round. By 2023 we grew to over 100 employees with locations in Houston and NY, and closed our Series A. In the first half of 2024 we surpassed 3000 clients, 1 million users and we’re now one of the most popular shopping apps in the world. We’re just getting started. If you’re a customer obsessed high performer looking for a new team we’d love to hear from you. Apply now to be a part of what we build next.

Overview:

Are you passionate about making a difference and helping businesses thrive? As an Onboarding Specialist at RepeatMD, you'll be at the heart of a dynamic team, working collaboratively to drive success for over 2000 customers. Your role will be crucial in helping our clients achieve exceptional performance through our innovative mobile app, directly impacting RepeatMD’s growth and success.

About You:

You thrive on taking ownership of your work, take pride in your accomplishments, and are driven by the belief that you can positively influence the lives of our customers. You are an individual with a proven track record in managing customers at rapidly growing tech companies & a team player who believes in collective success.

If you are eager to contribute to a winning team and help others achieve their best, we invite you to apply for this exciting opportunity at RepeatMD. Join us and be a part of a journey where your skills and dedication will make a real difference!

What you will own:

Driving successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy
Crafting personalized RepeatMD experiences that align with each client's unique business goals and vision
Empowering clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users
Unleashing client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty
Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry
Champion client success stories, accelerating their Time to Value and fostering long-term partnerships
Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

Requirements:

Proven track record in a client-facing role, preferably in onboarding or implementation
Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices
Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners
Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships
Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations
Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change
Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally
Passion for empowering small business owners and contributing to their success in the medical aesthetics industry
Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)

What we offer:

Competitive salary
Employee Bonus Plan
Medical, Dental, Vision, and 401k through Justworks
Stock options
Unlimited PTO
Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
Annual performance reviews
Training and development programs
Pet friendly office filled with snacks
Hybrid work model

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity. The total compensation range for this position in the United States is $62,000 to $68,000.00. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.