Claims Inside Property Adjuster (New Grad)

As a Moderate Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. You will be handling claims end to end, your primary responsibility will involve virtually inspecting property damages, reviewing the policy and endorsements to apply proper coverage, preparing estimates within Xm8, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on ensuring that our customers receive the highest level of support and resolution for these specific claims.    

Training   

• Virtual Training will last 11 weeks.   

• Training is M-F 8a-5p, Virtual class is from 10 am – 3:30 PM CST  (8/1:30 PST 9/2:30 MST– 11/4:30 EST)   

• Licensing will be obtained during weeks 2 and 3 of onboarding.  (Licensing must be obtained within 45-60 days)    

• If you are licensed, it is your responsibility to keep up with CE, if you let your license lapse, you are responsible for fines/fees to reinstate.   

• The rest of training you will learn how to process a claim, navigating our claims systems, phone system, documenting tools and resources we utilize.   

• You will also get Xm8 and material identification training.  

Workflow  

 •           If this is a fully remote, home-based role, you will work from an in-home professional office environment, free of distraction with secure internet connection.     

•           Claims are handled on a graduated efficiency scale.   

•           Daily claim volume will vary based on experience, business need and our ability to service our customers.        

•           This role handles various property perils such as water, fire, and wind and hail claims, with primary focus on water. Mostly interior damage with some minor exterior damage.    

•           This is a Moderate role that handles non-complex structural damages of under 25-30K or 4-5 rooms or less.  

•           This role also handles contents/personal property of under 100 items and ALE under a few months.    

 **For Hybrid IA role candidate would be in office Tuesday-Thursday and remote Monday and Friday w/rotational weekend duty**   

Work Schedule   

 •           Sunday – Thursday from 8a – 5p    

•           Tuesday – Saturday from 8a – 5p    

•           Monday – Friday from 9a-5:30p  

•           All shifts require rotational weekend duty approximately once every 4 weeks, w/alternate day off during pay period.     

•           Participates in annual shift bid.   

Performance   

• We are in a pay for performance program.  You will be evaluated and objectively scored on your Quality, Customer Service and Expediency and then we also have a behaviors component in which your leader will evaluate your engagement as an employee.     

• There will be lots of feedback at Allstate to highlight ways we have found to be more clear, prompt, and effective.     

• They will listen to your calls from your computer as well as evaluate your estimates before approval and some afterwards to ensure you are sticking to estimating guidelines.     

• They will also evaluate your files for legal and quality compliance.      

• Your performance will determine any merit (salary) increases for the following year.  Those discussions take place in February/March of each year.   

Allstate is looking for employees who are:   

• Well Organized with Good Time Management   

• Change Ready and Willing to Adopt New Technologies   

• Direct and Decisive Decision Makers    

• Clear and Concise Communicators