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Solution Deployment Manager

unlimited holidays - extra holidays - extra parental leave - work from home

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Germany

Offer summary

Qualifications:

Minimum 4 years professional consulting experience, Previous deployment experience of SaaS products, Project management skills, Understanding and experience with APIs, Bachelor's degree or equivalent.

Key responsabilities:

Manage all phases of the implementation lifecycle
Drive project management for successful platform deployment
Host functional and technical workshops with clients
Ensure successful integration and troubleshooting
Onboard another Solution Deployment Manager

360Learning Scaleup https://360learning.com/

201 - 500 Employees

HQ: Paris

See more 360Learning offers

Job description

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basic requests through ticketing

Within 3 months, you will:

Start to onboard your own new clients:

Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support

Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

Successfully ensure 360Learning platform deployment for new clients

Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting

Be able to pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Within 12 months, you will:

Onboard another Solution Deployment Manager

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

The Skills Set

Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Understanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented, client-first mindset in everything you do

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

Native German proficiency, very good English proficiency (level B2) ed

Bachelor's degree or equivalent

Enthusiasm for our culture: https://bit.ly/Convexity_360L

Interview Process

Call with our recruiter

Interview with the coach

Case study with the team

Clarification meeting with the Ops team

Final interview

Offer!

What We Offer

Compensation: Includes base salary and a variable component

Benefits: Work From Home perks, medical insurance, 1 month parental leave for the second parent

Flexibility: Flexible hours, full remote work possible anywhere in Germany (or France/UK)

International team: Offices in London, New York and Paris

Culture: We are powered through our culture called Convexity (you will hear this a lot). We are strong-believers in documenting our process, sharing continuous feedback and having low authority. Envision what it is like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/

#LI-JS

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!