IT Operations Manager

The Job

Your Mission

• Operational Management:
  • Manage and oversee all aspects of the company’s IT infrastructure, including servers, networks, storage, and cloud environments (e.g., Azure).
  • Ensure high availability and performance of IT systems and services to support business operations.
  • Monitor and maintain the health of IT infrastructure, proactively identifying and addressing potential issues before they impact operations.
  • Lead the IT operations team, providing direction, support, and development opportunities to team members.
• Cloud Management:
  • Develop and execute the cloud strategy in alignment with the company’s business goals, focusing on cost optimization, security, and scalability.
  • Manage cloud services, including provisioning, monitoring, and optimizing cloud resources to ensure efficient and effective use.
  • Work closely with application owners and technical teams to ensure cloud solutions meet operational requirements and business needs.
  • Stay up-to-date with the latest cloud technologies and best practices, continuously seeking opportunities to improve the cloud environment.
• Security and Compliance:
  • Collaborate with the IT Security Specialist to ensure that all IT operations and cloud environments meet the organization's security policies and compliance requirements.
  • Implement and maintain security protocols, including identity and access management, to protect the integrity and confidentiality of IT systems.
  • Ensure disaster recovery plans and business continuity strategies are in place and regularly tested.
• Strategic Support:
  • Collaborate with the Head of Global IT and other key stakeholders to align IT operations with the strategic goals of the organization.
  • Provide input into the development of IT policies, procedures, and standards to ensure they support both operational needs and long-term business objectives.
  • Lead initiatives to continuously improve IT operations and cloud environments, driving innovation and efficiency.
  • Support the implementation of process automation and AI solutions to enhance operational efficiency and reduce manual workload across departments.
• Vendor and Contract Management:
  • Manage relationships with external vendors and service providers, ensuring that they deliver services in line with agreed SLAs and company standards.
  • Negotiate contracts and service agreements to optimize costs while maintaining high service quality.
  • Monitor vendor performance and conduct regular reviews to ensure service delivery meets business needs.
• Collaboration and Communication:
  • Work closely with other IT teams, including the IT Service Delivery Manager, Product Owners, and Technical Architects, to ensure a cohesive approach to IT management.
  • Act as a key point of contact for operational IT issues and provide timely and effective communication to stakeholders.
  • Participate in strategic planning sessions to ensure IT operations and cloud management are aligned with the organization's overall IT strategy.

Your Talent

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are highly desirable.
• 5+ years of experience in IT operations management, with a focus on cloud environments and infrastructure.
• Proven experience in managing and optimizing cloud environments (preferably Azure).
• Strong knowledge of IT infrastructure components, including networks, servers, storage, and security.
• Excellent leadership and team management skills, with the ability to motivate and develop team members.
• Strong analytical and problem-solving abilities, with a focus on delivering solutions that meet business needs.
• Excellent communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• A proactive approach to continuous improvement and innovation.
   

This role is based in ‘s-Hertogenbosch, the Netherlands. Working remotely from other countries is not possible.  

• Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 40 per year ór choose for a 40-hour salary per month with still 28 holidays. You can switch every six months;
• Annual bonus scheme;
• New hires (introduction) days with all new colleagues from all our global offices;
• Great offer of e-learnings and a training offer for personal development;
• Enough free fruit for you daily vitamins;
• Provided lunch for low cost;
• Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km).
• 8% holiday allowance, employee insurances and a good pension scheme;
• Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites;
• Hybrid working. On fulltime basis 3 days in the office and 2 days at home (incl. allowance for home working);
• Flexible working hours, modern workspace and a good working atmosphere;
• International working environment with colleagues of more than 50 different nationalities;
• Wellbeing activities (f.e. yoga and bootcamp);
• Community involvement (stichd impact tool);
• stichd drinks 5/6x per year in the city center of Den Bosch;
• Work hard, play hard. Our stichd-events are legendary.