Donation Support Agent

Kingdom inQ Virtual Solutions is actively recruiting agents for our Donation Support Agent team.

Important Disclaimer: We are specifically seeking candidates with at least 6 months to 1 year of CALL CENTER experience, either in a VIRTUAL or ON-SITE setting. This experience is crucial in ensuring a match with the demands of this position.

Are you looking for a meaningful way to earn extra income from home? Join us in supporting nonprofit organizations by processing donations during pledge drives. This role is perfect for individuals seeking to supplement their income with a flexible work-from-home opportunity that makes a real difference.

How We Serve

Requirements

Duties:

• Answer incoming calls for various nonprofit organizations during pledge drives.
  

• Focus solely on processing donations; no donation solicitation required.
  

• Deliver consistent, high-quality support to all donors.
  

• Document each call comprehensively, including resolutions and any necessary follow-up actions.
  

• Flexible availability required to cover shifts in a 24/7 operation.
  

Expectations:

• Important: At least 6 months to 1 year of customer service experience in a call center, either virtual or on-site, is required.
  

• Ability to meet deadlines consistently and adhere to guidelines.
  

• Capable of working independently with minimal supervision.
  

• Maintain high standards of accuracy and attention to detail.
  

• Strong communication skills, both written and verbal, are essential.
  

Technical Requirements:

• PC with a dual core 2.8 GHz or better (Intel "i" class or AMD Phenom X2 class or better).
  

• A minimum of 64 GB total Hard Drive or higher.
  

• At least 4 GB of RAM.
  

• USB VoIP Headset.
  

• Operating System: Windows 10 or 11.
  

• A hardwired internet connection (no wireless) with at least 10 mbps download and 3 mbps upload.
  

Benefits

Important Message: Please note that Chromebooks or Mac systems are not compatible with this position at this time.

Ready to make a difference while earning extra income? Apply now to join our team of dedicated Donation Support Agent at Kingdom inQ Virtual Solutions. Your work will directly support nonprofit organizations and contribute to our mission of delivering exceptional customer service.