Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.
About the Role
At Dandy, our Sales Team has the opportunity to bring a world-class, revolutionary product into the hands of hundreds of thousands of dentists nationwide. Our sales team is focused on increasing sales funnel conversion and speed, while driving new business that converts into successful, long-term Dandy customers. The Sales Operations arm of our Revenue Operations org serves as a strategic partner to our sales leadership team and plays a crucial role in supporting and advancing their mission.
As a Revenue Strategy & Operations Manager you will have an opportunity partner with a high growth, high velocity sales organization. In this role you will help drive and measure compliance and performance against the sales team’s key performance indicators. You will be a thought partner to a scaling Sales Executive team and ensure we are operating at the highest level through operational excellence. You will ensure process and policy adherence, and partner with the Enablement team to set up sales team members for success. You’ll work closely with operations teams at both ends of the revenue funnel, Marketing & Account Management, to create a seamless customer journey. Lastly, this role will report on team performance results to key stakeholders with insights and recommendations for performance enhancements, and process improvement.
What You’ll Do
Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership
Manage Sales Operations deliverables: pipeline reporting, ad-hoc analyses
Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on opportunities, tasks and overall activity goals
Identify gaps in SOP compliance and KPI performance across Account Executives and work with Sales Management to address
Analyze activity data and funnel progression to help optimize the sales motion and uncover any areas of friction or opportunity
Act as internal process expert for the Account Executives on Sales tech stack, including but not limited to Salesforce, Outreach & Gong
Take ownership and flex across the sales business to build world-class Sales Operations
Work cross-functionally to identify, develop and execute on process improvements
What We're Looking For
6+ years of experience in Sales Operations, Revenue Operations, or similar analytical & operational roles
Track record of continuous process improvement with strategic impact
Exceptional communication skills, both verbal and written
Comfort in maneuvering cross-functionally with internal teams such as Training, Marketing and Enablement
Ability to make independent judgment calls in creating projects, techniques, and evaluation criteria for obtaining results
Keen understanding of excellence and the ability to inspire others with passion for quality
Intermediate to advanced proficiency with Salesforce. Familiarity with Outreach.io and Gong is a plus
Advanced analytical skills in Microsoft Excel, Google Sheets and other similar tools; ability to translate complex data into actionable insights
Experience working with BI tools such as Looker, Tableau, PowerBI
Highly organized, self-starter who takes initiative and does not let things slip through the cracks.
Takes pride in his/her work, always delivers with highest quality
Experience with stakeholder management
Adaptable and comfortable with change in a dynamic fast-moving environment
Bonus Points For
Experience at fast-paced, high-growth companies
Experience with high-velocity, fast sales cycle environments, especially SMB
Outstanding professional references to share
Comfortable in highly complex system environments
Relentlessly positive attitude, a strong sense of humor, and the ability to have fun at work
We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.
