Sales Consultant

We are thrilled to offer the exciting opportunity for a charismatic, professional and enthusiastic medical student to join us as a Sales Consultant at Contour MedPrep.

This isn’t just any sales role. As Australia’s fastest-growing and highest-scoring medical preparation program, our enrolments continue to triple annually, and thousands of aspiring medical students come to us looking for support. Often, these students are daunted and overwhelmed by the complexity of getting into medical school, and are eager to hear how exactly we can help. 

This is where you come in as a vital member in our vision to reshape medical preparation. Equipped with comprehensive training, you’ll be there to welcome them in a 1-on-1 consultation, getting to know their story and goals, as you personalise the session and explain how our program can be tailored to their needs.

Who Are We

We empower aspiring medical students through our comprehensive UCAT, Interview and Applications programs, supporting them throughout the highly competitive journey of gaining admission into medical school. 

Our UCAT course focuses on developing the specific mental abilities of a successful doctor or dentist, through engaging group lessons, abundant resources, live mock exams, 24/7 student support and so much more! We are extremely committed to innovative and results-driven medical preparation, with industry-first initiatives such as our Live UCAT Testing Centre and student accountability system propelling our students to an industry-leading median UCAT score of 3040+, dozens of 3300+ scores, and one student even setting the world record score of 3590! 

Over 3500+ students and 100+ staff have joined Contour since our founding in 2020. In 2024, we expanded our in-person UCAT Testing Centres from Melbourne to Brisbane and Sydney, receiving over 1000 bookings and hundreds of new enrolments from all over Australia! Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. 

We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, ranked again in 2023, and are continuing to multiply year over year! (We've tripled - or more - in size for four years in a row now, and we don't plan to slow down anytime soon.) It's our vision to reshape education, starting with tutoring.

The Role 

At Contour, we understand that the journey to medical and dental school often involves confusion and complexity, especially when it comes to studying for the UCAT. Students are often stressed and overwhelmed due to misleading information they read online or hear from friends. 

That’s where you come in! As a Sales Consultant and current medical student, you will be trusted to demystify this daunting process. Through 1-on-1 consultations and call/text/email support, you will be the first point of contact for students seeking support and tutoring from Contour. Your role is to help prospective students understand our course, the value we provide, and how exactly we can help get them into medical school. 

This role best suits someone with strong interpersonal skills, a sense of empathy towards students and parents, and a genuine passion to help students achieve their dreams of admission into medical school. You will also rely on your problem-solving and excellent communication skills to excel in this role when handling families who may have doubts about enrolling in our program.

With the exception of in-person training, the role is predominantly remote, offering the flexibility to balance professional and personal commitments. However, the role is still highly collaborative, meaning that effective verbal and written communication with other sales consultants, tutors and management will be instrumental in creating a cohesive experience for students. 

This is an opportunity to make a profound impact on the lives of aspiring medical and dental students, guiding them toward their dreams with clarity and confidence. Join us at Contour MedPrep and be a part of a dedicated team that will change the lives of thousands of future doctors and dentists!

Why Contour, and Why This Role?

Working in our collaborative environment with an energetic team is a fantastic opportunity to let your social personality thrive, hone your communication skills and learn heaps along the way! 

At Contour MedPrep, you’ll get an inside look at one of the fastest growing start-ups in education in Australia. Our team is super driven and hard-working, but we’re all easy-going and friendly, and we love our frequent (paid-for 🥳) team dinners and meet-ups, where you’ll get to talk and vibe with everyone. 

Our goal is to reshape education, starting with tutoring. By integrating technology and innovative practices, we strive to empower our students’ learning. As we progress, our small steps start to become big strides, as we make major advances in the resources & support we provide to our students. If you’re eager to channel your communication skills and passion to make a lasting impression on students and parents, this role could be the perfect fit! 

This isn't an ordinary admin or corporate sales role where you'll deal with boring paperwork or rude customers. Instead, you'll have the chance to connect with dozens of young people and their parents every week. You’ll share moments of encouragement, build lasting relationships, and play a crucial role in supporting students through their medical preparation.

There is a large and rapidly increasing interest from new students for our medical preparation program, so you'll have many opportunities to talk to people and let your personality shine. As a medical or dental student who has navigated the challenging stages of the admissions journey, you'll use your experience to help others overcome the same hurdles and boost their confidence in getting into their dream course. As Contour MedPrep rapidly expands, you’ll also see opportunities for career growth, including greater responsibility and even leading future teams!

Comprehensive Training & Support

When you join, you'll be properly onboarded with all the training, support and personal feedback you need to thrive in the role. You'll work closely with our leadership team and Head of Sales to upskill and refine your communication and problem-solving skills, and you’ll be thoroughly introduced to all of our software, processes and program structure.

By the end of your initial training, the role will become second-nature to you and you’ll know our programs and processes inside-out! You’ll feel confident running high-quality 1-on-1 consultations for prospective students and parents. 

After the initial training, you’ll also have regular 1-on-1 check-ins with the Head of Sales and ongoing group training to help accelerate your personal and professional development within the role. There will also be regular team meetings and social catch-ups to keep everyone on the same page and to help you build long-lasting, genuine relationships with the rest of our amazing team!

Key Responsibilities

As one of our Sales Consultants, your main responsibilities include: 

• Welcome Consultations: Running 40-Minute 1-On-1 Consultations via Zoom to welcome students and parents who would like to trial our program(s). As our first point of contact with interested families, this is your chance to build strong relationships, explain our program, and schedule their free trial lessons!
• Follow-up Consultations: Running 20-Minute 1-On-1 Consultations via Zoom for students and parents who have finished their free trial lessons. This involves asking them for feedback, finalising their enrolment, addressing any problems or questions, and setting them up to make the most of our program!
• Trialling Student Follow-Up: Calling, texting and emailing prospective students before and during their free trial week, making sure they feel supported and engaged! This is your opportunity to thrive in the role with quick replies and taking the initiative to follow-up on student forms, missed lessons, feedback, and any questions they may have.

• Inbound Call/Text/Email: Your friendly voice will be the guiding light for new students and parents who contact us via phone (including our 1800 number), text (including our website chat), and email. In most cases, you can simply answer their initial questions and guide them through the booking process for a Welcome Consultation with you.
• Outbound Call/Text/Email: As thousands of students and parents continue to register for our free events and resources, you’ll have the opportunity to reach out via call and follow-up text/email to get to know them and how their preparation has been going. This is an aspect of the role where you can truly put your skills to the test, by being clear and convincing when explaining what we offer, how we can help them, and why they should trial our program!
• Training & Meetings: Complete our comprehensive initial onboarding and training program as you get started in the role. There will also be ongoing weekly meetings and training sessions in both a group and 1-on-1 format, giving every team member a chance to contribute, discuss their progress and collaborate on ways to improve.

Expected Work Hours

• Minimum of 20 Hours/Week in November, December and January.
• Minimum of 14 Hours/Week during all other months.
• NOTE: The time requirements above are estimated. There is an option to work more or less, depending on your schedule and preference, so just let us know!
• The weekly schedule is flexible (within reason), as for each week, you can set your own availability for consultations. The main restriction is that outside of school holidays, all calls and consultations must be after school hours or on weekends, as students are unavailable during school :) 

Compensation

• $40/hour + Super + Fixed Bonuses for Sales 
• Including typical bonuses, average pay will range from $50/hour to $70/hour!

Requirements

Skill Requirements

• 🙏 Honesty and Integrity
• 🤝 Excellent Customer Service Skills
• 💞 High Level of Empathy 
• 🗣️ Exceptional Verbal and Written Communication Skills
• 🔎 Detail-Oriented & Organised
• 🔥 Energy and Enthusiasm
• 💪 Independence & Proactiveness
• 🤝 Ability to Build and Maintain Relationships
• 👂 Willing to Listen, Learn & Lead
• 👔 Professionalism and Accountability

Experience Requirements

• Mandatory
• 📜 Completed the UCAT 
• 🎓 Studying Medicine or Dentistry in Australia (or already graduated)
• Ideal
• 💯 Completed VCE, HSC or QCE
• ⭐️ UCAT Score in 90th Percentile or Above
• 🫂 Prior Sales or Customer Service Experience 

NOTE: These are not hard-fast requirements; however, they are favourable to your application.

Personal Requirements

• ☃️ Young, Passionate, and Engaged (we want you to be energetic and relatable with our students!)
• 💖 Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential!)
• ⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
• 🚗 Travel to our Glen Waverley Campus, for initial onboarding & training. 
• 🤫 Sign an NDA (i.e. can't distribute our resources/company info to others)
• ❌ Agree to a non-compete clause (i.e you can't work with similar organisations)

Benefits

• Competitive benefits and pay ($40/hr + super + bonuses!), recognising the pivotal role of student support and a high quality enrolment experience
• Satisfying and fulfilling work helping students succeed (it feels good when students achieve their dreams!).
• Primary focus on providing an excellent student/parent experience (no hassle with boring admin work).
• Significant improvement in public speaking, teamwork and leadership skills (and you get paid for it).
• Personalised training and feedback to improve your professionalism and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more work, and performance-based pay rises.

This is not just any other sales, admin or tutoring job; it’s a calling for someone committed to providing an excellent student experience, and supporting students in their medical admissions journey! If you're people-oriented and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)