BackUp Engineer

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continuous growth, we are looking for an exceptional Backup Engineer to join our team.

Goals:

Manage our customers backup infrastructure according to the satisfaction of our customers in line with our contractual commitments and to provide excellence in customer service skills, communication and best practice, ensuring customer satisfaction.

Requirements

• At least 5 years’ experience in IT Systems Support
• At least 2+ Years administering/supporting enterprise backup software (e.g. Veeam, Shadowprotect, Commvault, Azure Backup etc).
• At least 2 years’ experience working with servers and other backend infrastructure (e.g. Windows Server, Azure, VMWare, Microsoft 365 etc).
• Preferred certification Veeam Certified Engineer or other enterprise backup solution.
• Preferred experience working in a multi tenanted environment utilizing different backup tools/processes.
• Preferred previous role with an IT&T System Integrator, Service Provider, or similar organisation.
• Industry experience working within the ITIL framework.
• Experience configuring disk and tape backup solutions
• Strong documentation skills.
• Strong presentation and communication skills.
• Strong customer service skills, and the ability to adapt to customer needs/requirements
• Knowledge of the ITIL IT Service Management Framework.

Understanding and experience in the following technologies.

• Enterprise Backup Technologies, including Veeam, Commvault, Backup Exec etc
• Windows Server, VSS, Shadow Copies
• vSphere/VMware and other virtualization technologies (e.g. Hyper-V and Azure etc).
• Microsoft 365
• File System technologies (e.g. NTFS, ReFS and deduplication)
• Linux/Unix (not essential but preferred)
• PowerShell (not essential but preferred)

Responsibilities:

• Managing blueAPACHE’s empowercloud backup results on a daily, weekly & monthly basis.
• Rapidly triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or blueAPACHE management in a timely manner based on blueAPACHE OLA’s.
• Provide 2nd and 3rd level backup infrastructure support.
• Perform restoration of objects or client environments in a timely manner and in line with blueAPACHE processes and procedures.
• Managing blueAPACHE customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required.
• Perform maintenance, proactive and auditing tasks where required.
• Working with the backup lead to ensure configurations are implemented to the blueAPACHE best practices.
• Working together with the backup lead to perform regular health checks on the backup environment/s.
• Work with the backup lead to provide recommendations to customers based on blueAPACHE best practices.
• Working with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space.
• Identifying and raising any missing information/documentation to the backup lead and working with them to ensure it is clearly documented.
• Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
• Be flexible and able to quickly adapt to the needs of the customer or business.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks