Customer Support Specialist

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We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses. The position would be based in our office in Cape Town, South Africa.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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<title>Main tasks and responsibilities:</title>

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• <point>Represent Bolt in the Netherlands.</point>
• <point>Support Bolt’s Ride-hailing users and help them get the most out of our apps.</point>
• <point>Support our business partners in daily interactions with our users.</point>
• <point>Create loyal fans by showing them we really care.</point>
• <point>Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support.</point>

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<title>About you:</title>

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• <point>You understand what outstanding customer support looks like and are ready to go the extra mile.</point>
• <point>You welcome challenges with an open mind and see them as opportunities.</point>
• <point>You are always ready to put customers first and be passionate about helping others.</point>
• <point>You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.</point>
• <point>You have excellent spoken and written Dutch and English skills, any other language is a plus.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a readiness to work a minimum of 2 days in the office each week to foster strong connections and teamwork</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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