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Customer Success Manager (Remote, India)

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

5+ years experience in Customer Success, Sales, Support/Service roles, Ability to work in EST or PST timezone.

Key responsabilities:

  • Maintain customer portfolio and ensure value from the product
  • Drive product adoption through change management and executive relationships
  • Monitor customer health and conduct Quarterly Business Reviews
  • Champion customer retention, advocacy, and upselling
  • Be an expert in Level AI product and collaborate effectively
Level AI logo
Level AI Scaleup https://thelevel.ai/
51 - 200 Employees
About Level AI
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business leaders, our state-of-the-art AI-native solutions empower the modern workforce with next-level intelligence. Companies like Affirm, Brex, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
See more Level AI offers

Job description

Logo Jobgether

Your missions

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

Key Responsibilities
  • Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers’ business and usage of Level AI and help ensure the customer is getting value from the product.
  • Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
  • Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
  • Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
  • Championing and owning customer retention and partnering with sales on upsells
  • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
  • Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
  • Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
  • Be an expert in Level AI product

    • Qualifications
  • 5+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service or customer-facing roles
  • Ability to work Eastern Standard Timezone (EST) or Pacific Timezone (PST)
  • Eager to learn, try new things, and take calculated risks
  • Data-driven, process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
    • Compensation: We offer market-competitive compensation, based on the skill set and aptitude of the candidate.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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