Offer summary
Qualifications:
2+ years experience in Customer Success at a SaaS company, Strong understanding of Customer Success principles and methodologies, Bachelor's degree from an accredited university.
Key responsabilities:
- Cultivate relationships with enterprise and mid-market customers
- Conduct training sessions for new users
- Facilitate Quarterly Business Reviews (QBRs)
- Create case studies, secure referrals, and positive reviews
- Serve as the primary contact point for customer inquiries and escalations