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Operations Associate (Pakistan - Remote)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Pakistan

Offer summary

Qualifications:

2-3 years in luxury retail operations, Strong analytical and communication skills, Experience in e-commerce and fashion sector, Target-driven, accountable with problem-solving skills, Flexible with rotational shifts, tech-savvy.

Key responsabilities:

  • Process orders, manage fulfillment journey
  • Communicate with clients via app and email
  • Resolve client queries and work on shipping issues
  • Ensure quality of images, maintain digital closets standards
  • Collaborate with stakeholders to enhance client experience
Editorialist logo
Editorialist Online Marketplace and E-commerce Scaleup https://editorialist.com/
51 - 200 Employees
About Editorialist
Welcome to Intelligent Luxury! We are the Future Of Luxury Online Shopping & Editorial. A comprehensive, technology-powered approach to servicing the luxury goods shopper. Our goal is to deliver the most personalized experience for shoppers across all platforms. Editorialist YX fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience. EYX drives greater efficiency and effectiveness, resulting in sales uplift. STYLING: EYX's Invite-Only Private Client Membership service is our flagship offering for the true luxury goods consumer. We combine high-end styling with personalized technology to seamlessly integrate our clients' wardrobes with their lifestyle. Our stylists work with clients one-on-one to edit, inventory, and digitize their wardrobe, shape and build their collection, and create outfits for every occasion. CONTENT: We leverage our leading editorial authority, expert styling and curation to create elevated storytelling with a luxury aesthetic and unique POV - all designed to drive shopping. SOCIAL: Our social platform provide an elevated aesthetic designed to bring the epitome of luxury to life across all facets within every post. We spotlight the most sought-after products and include a call-to-action across every post. TECHNOLOGY: The App delivers a personalized shopping feed experience exclusively for each client. Our machine learning utilizes proprietary data to ensure personalized recommendations, outfit creations and shopping feeds. We guarantee stylists make the right decisions and recommend the smartest items to our clients. Learn more & Enroll: https://editorialistyx.com/experience-yx/
See more Editorialist offers

Job description

Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools, and luxury fashion content.
Editorialist is looking for an Operations Associate who is capable of thriving in a fast-paced environment. In order to accomplish our mission, we need to provide our clients with the best luxury customer experience by delivering outstanding support and service and maintaining their engagement on our various platforms. Given the nature and geographical scope of our clientele, we require that the Operations Associate is committed to working flexible hours, including some weekends in order to meet the demand of our clients and industry.

Job Synopsis

The Operations Associate communicates with our clients mainly through our App, email, and sometimes over the phone. Due to being remote, this position requires a secure internet connection.

Responsibilities
  • Serving clients by processing orders, returns and refunds
  • Handling the entire order fulfillment journey
  • Communicating with UHNW clients through our app
  • Resolving client’s queries pertaining to day to day operations
  • Scheduling pick up with different shippers
  • Working with the different shippers to resolve shipping issues
  • Accurately upload items to our clients’ digital closets
  • Working with internal stakeholders on client onboarding
  • Ensure that our clients’ digital closets are up to our standards at all times
  • Working with the image retouch vendor to maintain quality of images retouched in client’s digital closet
  • Take Personal ownerships of resolving the client’s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns)
  •  Working on different reports closely with the Senior Ops associate and the SMEs
  • Find new ways to offer the best solution for our clients to enhance their experience

    • Requirements
  • Minimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clientele
  • Strong analytical and logical skills
  • Strong business acumen, ethics and high integrity·  
  • Excellent verbal & written communication skills (English)·  Experience in fashion and e-commerce·  
  • Must be articulate, organized, detail-oriented and have the ability to multitask·  
  • Very comfortable using technology·  
  • Demonstrated experience in improving process and procedures·  Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment·  
  • Flexible in working rotational shifts/night shifts (APAC, EMEA, US)· 
  •  Ability to maintain composure in highly escalated situations·  
  • Proficient with GSuite (Gmail, Google Docs, Google sheets), slack
  • Organized with a can-do attitude
  • Ability to work well with a geographically distributed team (North America, EMEA, Asia)
  • Quick learner, with a positive attitude and ability to work well within a remote team & setting.

    • Bonus Points
  • If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.
  • You are a team player who is comfortable working across an organization that is growing while doing
  • You communicate regularly and clearly with your co-workers and are never afraid to ask questions
  • You love what you do and are curious about all facets of Editorialist.

    • Benefits
  • Remote Working Opportunity (for the time being)
  • Stock Options
  • Cult Membership (Fitness and well being)
  • Home Office Setup
  • Co-working Allowance
  • Unlimited PTO
  • Medical Insurance
  • Retiral Benefits

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Online Marketplace and E-commerce
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Business CommunicationOperations ManagementProcess ImprovementOrder FulfillmentProject CollaborationE-CommerceRetail ExperienceFashion Design

    Other Skills

    • Adaptability
    • Communication
    • Problem Solving
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