Account Manager

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Job:

Are you a results-driven individual passionate about technology and eager to make a significant impact in a fast-paced, innovative environment? If so, we have an exciting opportunity for you! As an early Account Manager at Zone & Co., you will play a key role in shaping our growth strategy and setting the bar for operational excellence within our Sales team. You'll develop and execute strategies to expand accounts effectively, helping us build and define our Account Management team.

In this role, you will drive revenue by retaining our valued customers and expanding relationships through cross-selling our extensive suite of products. You'll be the champion of excellent customer service and uphold our company's core values, culture, policies, and procedures.

If you're ready to contribute to a dynamic team and make an impact, we want to hear from you!

Responsibilities:

• Cultivate multi-threaded relationships within your Mid Market Book of Business to ensure their satisfaction with our products and services
• Maintain and develop a healthy pipeline of forecasted opportunities to ensure you meet or exceed quarterly revenue objectives.
• Drive spend by owning retention, expansions, and overall growth
• Proactively pursue business development opportunities with existing clients to meet renewal and expansion goals.
• Review client portfolios and needs to effectively communicate applicable upgrades to existing products as well as upcoming product releases.
• Responsible for all commercial needs and commercial escalations of your accounts
• Maintain and develop an active pipeline of forecasted opportunities to meet quarterly objectives.
• Execute QBRs with key stakeholders within your accounts
• Monitor account health and address any issues to ensure client retention.
• Partner with Client Support, Customer Success and other internal teams to identify and mitigate risk.
• Provide feedback to management and product teams regarding client needs, challenges, and opportunities for improvement. Contribute ideas to enhance service delivery and overall client satisfaction.
•  Develop initiatives to increase client engagement, encourage product adoption, and promote advocacy for our brand within their networks.
• Stay up-to-date with industry trends, competitor activities, and market conditions to better serve your clients and maintain a competitive edge.

Requirements

• Bachelor’s degree in relevant focus or equivalent experience
• 3-5 years of proven account management (and/or sales) experience.
• Outbound/new business experience preferred
• Adaptable and can thrive in a fast-paced environment Well versed in traditional methods of proactive account selling
• Creative Problem Solver & Strategic thinker
• Teamwork and Collaboration with cross-functional partners
• Strong business acumen & conflict resolution
• High technical aptitude and clear communication skills
• Experience with Salesforce and Netsuite is preferred

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.