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Customer Service Representative-Bilingual Spanish

extra parental leave
Remote: 
Full Remote
Salary: 
2 - 41K yearly
Work from: 
Colorado (USA), United States

Offer summary

Qualifications:

Two years post-secondary education or relevant work experience.

Key responsabilities:

  • Provide customer service in both Spanish and English
  • Offer available products while building trust with customers
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Progressive Insurance XLarge https://www.progressive.com/
10001 Employees
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Job description

If you’re a problem-solver with a passion for helping others, join our team as a Customer Service Representative-Bilingual Spanish. Supporting and building trust with our customers, you’ll service their unique needs while also offering available products. We’ve got you covered on the training - which will provide you with a solid base of insurance knowledge, so you’ll feel confident serving our customers. You’ll also benefit from a collaborative environment, along with ongoing coaching and development. This is a remote position; you’ll be provided computer equipment and in-depth training.Preferred candidates will live in the state of Colorado.

 Must-have Qualifications  

  • Two years post-secondary education or higher
  • In lieu of the above, a minimum of two years relevant work experience

Start Date: November 14, 2024

Work Schedules

  • 10:30 AM - 07:30 PM, MT, Mon Tue Wed Fri Sat
  • 10:30 AM - 07:30 PM, MT, Mon Tue Thu Fri Sat
  • 12:30 PM - 09:30 PM, MT, Mon Tue Wed Thu Fri

Work From Home Office Requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector  

Compensation

  • $21.50/hour-- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
  • Gainshare bonus up to 16% of your eligible earnings based on company performance.
  • An additional 10% when you work evening or weekend hours.

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care.
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability.
  • Parental & family leave; military leave & pay.
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Job

Contact Center

Primary Location

United States-Colorado-Denver

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Problem Solving

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