Global Key Account Director
Location: Evreux or remote in France
About SPX FLOW
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.
SPX FLOW has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.
About the Role
Key Account Management is critical to SPX FLOW success, building long-term, sustainable relationships with our most valuable customers. It is vital we allocate the correct level of skills, resources and business acumen to maximize future growth and profitability.
This senior role is an essential member of the SPX FLOW leadership team and responsible for positively impacting end market results and the overall success of the business. This role provides strategic direction, leadership, and accountability for Food & Beverage key account growth globally.
The Global Key Account Director (Nutrition & Health Solutions) will create and lead with a culture of strong leadership, innovation and disciplined practices and processes. This leader will also develop and maintain a sustained and long-term continuous improvement and efficient approach to key account management, leveraging best practices and external support where appropriate.
About your responsibilities at SPX FLOW
Reporting to the Global Key Accounts Leader, the Global Key Account Director is responsible for managing N&HS Global Key Accounts that span all 4 regions (Americas, Europe, Emerging Markets, and APAC), increasing wallet share, growing revenue, and enhancing profitability by:
- Serving as the lead point of contact for those customers identified as ‘Key’ all key customer account management matters and developing trusted advisor relationships.
- Maintaining and enhancing existing customer relationships to ensure high customer satisfaction, monitor operational performance, improve debtor days, identify new opportunities, ensure continued partnership with customers.
- Evaluating market trends, align portfolio, engineering & sales activities to maximize growth.
- Calculating key customer needs (Voice of Customer), associated investment plans and expansion opportunities.
- Developing new business to increase volume, revenue growth and wallet share.
- Negotiating contracts/framework agreements to maximize profits with key accounts, customer stakeholders and executive sponsors.
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts) and preparing reports on account status.
- Collaborating with sales team to identify and grow opportunities within existing and new territories.
- Assisting with challenging client requests or issue escalations as required.
- Developing, updating, and understanding the Key Account Plan for each customer so the company can map out its customers history and help determine their future and so that both the company and its customers can grow.
What Do You Need
- At least 5 years of proven work experience as an Account Manager, Key Account Manager, Sales Manager, or relevant role.
- Customer & market focused, future oriented leader with relevant experience, developing & leading growth strategies within a Food & Beverage and industrial equipment organization.
- Knowledge of Nutrition & Health market is required.
- Strong business and organizational acumen, executive disposition & a strong bias for results.
- Effective relationship building skills.
- Proven ability to juggle multiple key accounts at a time, while maintaining attention to detail.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Good experience with CRM software (C4C advantageous), and MS Office.
- Innovate thinker delivering client-focused solutions to meet customer needs.
- Fluent spoken and written English & French languages.
- Excellent listening, negotiation, and presentation skills.
- Experienced working in an international environment within a matrix organization.
- Travel (including occasional international) up to 40% of the time.
- Bachelors’/Master’s degree in engineering or a related discipline preferred.
About Your Benefits
- Home office options and flexible working to accommodate all employees.
- Performance & recognition programs.
- Bonus structures (depending on company and personal performance).
- Family friendly policies.
- Genuine progression and development opportunities with a global organization.
- Healthy minds and healthy lives resources.
Next steps?
Does it sound like your next job? Be our solution in the making and apply now!
If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team. Contact person details: ida.daszczynska@spxflow.com
