As a Manager, Payroll Services you will lead the team in their day to day operations and take charge when it comes to managing payroll for our clients. You will own the on-going payroll processing and advisory for our managed payroll clients while defining the best in class experience.
*Please note that we are open to considering a Team Lead for this role*
Who are we?
Humi’s mission is to help organizations throughout Canada foster their greatest asset – their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.
Humi is backed by reputable investors including: Kensington Capital Partners, a firm with over 25 years of investment experience, TELUS Ventures who partners with disruptive, market-transforming companies, Tribe Capital, the same group who funded Slack and Carta. Y-Combinator, the top value-based U.S. accelerator, and several of the world’s leading angel investors.
We hire across Canada and applicants are expected to work remotely!
We are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ2S+ persons, and others who contribute towards promoting innovative ideas and solutions.
What will you be doing as a Manager, Payroll Services?Your job will break down in to the following categories:
Client Portfolio Management:
Successfully manage a small portfolio of clients, ensuring their payroll needs are met with precision and timeliness.Act as a trusted advisor to clients, providing expert guidance on payroll matters and compliance with government regulations.Identify and resolve payroll discrepancies promptly, maintaining client satisfaction and trust.
Payroll Processing and Compliance:
Prepare, verify, and process all employee payroll-related payments accurately and timely.Ensure compliance with all federal, provincial, and local payroll regulations and communicate key changes to the team: CRA, NPI etc.Calculate additional payroll premiums such as WSIB and provincial taxes like EHT, and manage associated reporting.You will process payroll for our managed clients ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions, T4’s and detailed reporting
Team Leadership:
Lead, mentor, and manage a team of Payroll experts.Provide guidance and support to the team, fostering a collaborative and high-performing work environment.Conduct regular 1:1s, performance reviews and support professional development opportunities for team members.Monitor rep and team capacity, and ensure client tracking documents are updated in a timely mannerCreating training program and ensure that the team is prepared for Year-End
Client Support:
Work closely with other client facing teams to assist in client account setup if needed.Help new clients streamline their Humi platform to best cater to their company's payroll needs.Resolve client problems and concerns with accuracy and urgency, ensuring high levels of client satisfaction.Handles client escalations from team members
Process Adherence and Improvement:
Follow all payroll processes and workflows meticulously to ensure consistency and accuracy.Recognize and mitigate risks that may cause client dissatisfaction or operational inefficiencies.Collaborate with the Finance team to resolve payment issues and ensure seamless financial operations.Always looking to improve or implement new processes to streamline workflows and create efficiencies: Notion, Google Drive, Macros etc.
Cross-Functional Collaboration
Maintain strong organizational skills when logging and managing support requests.Continuously improve payroll processes by collaborating with various departments and implementing best practices.
Metrics and Reporting:
Help define, track and report on key performance indicators (KPIs) to measure the effectiveness of Payroll Services.What we are looking for in a Manager of Payroll Services:4+ years of payroll processing experience, including year end T4 auditing, ROE submissions, and manual payroll calculations for more than 500 EmployeesUnderstand and stay up to date on Payroll Legislation and compliance through NPIStrong analytical skills with experience in analysis, reporting, and metrics-driven decision making.Strong problem-solving abilities and a proactive approach to identifying and addressing issues.Excellent leadership mentoring and developing high-performing payroll teams, communication, and interpersonal skills.Able to multitask with having a portfolio of payroll clients on tight deadlines, while also supporting and mentoring a team of payroll expertsExcellent communication skills, both verbal and written, with the ability to articulate conversation in a clear and concise manner to both clients and teamAnalytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvementsTech savvy and ability to pick up new platforms and software quickly ( has worked in a tech startup considered an asset)Why Join Humi?As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employeesBe part of a high performing team of critical thinkers that thrive on problem solvingAccess leadership and growth opportunities as the company rapidly scalesMaintain work-life engagement with flex hours and our Long(er) weekends initiativeOpportunity to work fully remote
