Account Manager

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched, and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role: 

The Account Management team is a group of hardcore problem solvers and optimizers that love to crush.  Our clients love us, and we love them.  The Account Managers are a major part of that.  We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup, ensuring they are healthy and successful.

This position is responsible for managing over 100+ accounts. Your entire directive is to optimize the FareHarbor client experience, collaborating with clients to grow their online booking channel. This role will be a combination of proactively suggesting changes to promote client growth, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.  We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes to retain each FareHarbor account.

What you’ll do here:

• Build and nurture existing relationships with over 100+ FareHarbor clients that are assigned in your portfolio.
• Conduct audits on different avenues that clients can improve their customer experience to identify opportunities to drive online growth.
• Analyze and interpret data and market trends that you can use for your growth opportunities.
• Proactively connect with your clients as their business consultant and present your growth plan and influence them to implement your suggestions.
• Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management.
• Effectively rollout product updates and projects to further enhance feature adoption and add value to your client portfolio. 
• Collaborating with internal and external stakeholders to formulate solutions to client needs.
• Understand the differences between FareHarbor and competitors to effectively negotiate solutions and handle objections.
• Become well versed in online booking trends in the tour and activity industry to share relevant information with clients.
• Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high-pressure situations.

Requirements:

• Undergraduate degree
• Minimum of 1 year experience in B2B or B2C account management
• Strong negotiator and influencer to implement growth strategies
• Experience in data analysis to identify trends and formulate strategic plans
• Ability to work collaboratively and independently
• Proven ability to stay organized and manage competing priorities
• Excellent time management skills
• Manage multiple projects and deliver on agreed timelines
• Well-spoken and well written
• Easily able to adapt to change in a fast-paced environment
• Be a team player to achieve team goals

Bonus points:

• Experience in the following applications or similar: 
• Google Analytics & Looker Studio
• SEMrush
• Microsoft Clarity
• Experience in the tourism or SaaS industry
• Experience in SEO optimization & Website optimization
• Language skills, bilingual in French and English is a plus

Benefits:

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Opportunity to share your ideas and make a difference in a growing company.
• Fast-paced, high-energy and engaging work environment.
• 26 days of annual leave
• Work-from-home assistance
• Educational Opportunities 
• Social hours & events and team-building 
• Hybrid friendly
• Wellness benefits (Headspace subscription & wellness webinars)  

This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.