Cisco Voice Expert for a Top Ten US Insurance Carrier

Capgemini is seeking a highly skilled and detail-oriented Cisco Voice Expert to join our team to work for a top 10 US Insurance Carrier.

This role is responsible for supporting the SO Vendor WNS and providing on-call support as scheduled, including implementation and testing after changes. Key duties include managing BAU tasks such as user setup, updates, and terminations. The ideal candidate will have a strong background in Cisco voice products and be skilled in analyzing and troubleshooting issues to ensure timely resolution. This position plays a crucial role in maintaining system integrity and ensuring seamless communication operations.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Locations: Argentina, Brazil, Colombia and Mexico

Responsibilities

Collaborate in Agile teams, participating in ceremonies to enhance team efficiency.

Plan and manage governance of organizational assets and configuration items (CIs).

Manage and support IT infrastructure, ensuring compliance with regulatory standards and automating infrastructure provisioning and monitoring.

Respond to unplanned service interruptions, managing incident resolution and client communication.

Identify and mitigate risks to critical business systems, coordinating testing, maintenance, and contingency plans.

Ensure new or amended systems and services meet performance and security requirements and support smooth deployment and operation.

Requirements

Work Experience in This Field

• Minimum Required: 4-6 years
• Preferred: 7-9 years

English Proficiency

• Minimum Required: Fluent

Education

• Bachelor's Degree preferred

Required Branches of Study

• Information Technology
• Information Systems

Additional Preferred Branch of Study

• Cisco Certifications strongly preferred

Other Critical Skills:

• Cisco Call Routing/Script Editor: Advanced
• Cisco ICM: Advanced
• Cisco CUCM: Intermediate
• Cisco Unity Connection: Intermediate
• Cisco UCCX: Intermediate
• SIP/VoIP Protocol: Intermediate
• Cisco WxCCE: Entry Level

Software / Tool Skills:

• SQL: Intermediate (4-6 Years)
• Cisco Unified Call Studio: Intermediate (4-6 Years)
• Webex Control Hub: Entry Level (1-3 Years)
• MS Office: Entry Level (1-3 Years)

Work Schedule: available from 7 am to 4 pm CST or 3 pm to 11 pm CST- Some Nights and Weekends will be required

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/