Strategic Account Manager - Precision Agriculture - West Coast

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

This is a dynamic, customer-facing, account relationship and retention role that requires proactive communication and strategic discussions at all levels. The Strategic Account Manager (SAM) is responsible for providing a personalized approach to developing customer relationships while delivering processes and best practices to our customer base. They develop and recommend solutions and strategies for technical solutions based on the analysis of the customer’s business goals, objectives, needs and existing systems infrastructure. This role ensures that our customers receive the highest possible return on investment and satisfaction from our suite of products and services.The SAM will support the Precision Agriculture Group. They are a global market and innovation leader in the development, production, and supply of precision control systems and smart fluid components for agricultural spraying. Its portfolio consists of three key product families: smart components that measure and control the flow, quantity and location of the dispensed fluid; control systems that provide a greater variety of input and functionality to the customer and fluid components such as filters, nozzles, and pumps.

Essential Job Duties and Responsibilities

• Sales growth - Meets monthly, quarterly and annual assigned sales quotas for revenue growth and strategic objectives in assigned territory or assigned accounts.
• Account Management - Leads company’s strategic objectives and account planning process for accounts to include revenue targets and performance objectives.
• Establishes consultative, productive, and professional relationships with existing customers in assigned territory and moves to an influencer role with key stakeholders and executives who occupy the primary buying position.
• Communicates product and service value and is a trusted advisor.
• Proactively assesses, clarifies, and validates customer/prospective customer needs on an on-going basis.
• Coordinates the involvement of company personnel, including engineering support, service, and management resources, to meet account performance objectives and customer/prospect expectations.
• Provides customer feedback for product development representing the voice of the customer as needed.
• Attends state, regional, and national trade shows as appropriate.
• Relationship-building with key stakeholders throughout the account lifecycle.
• Serve as the single point of contact for all things Nordson Precision Agriculture.
• Serve as the escalation point and manager of support and service escalations.
• Ability to network across an organization; establish relationships with key decision makers.
• Provide reporting to cross-functional areas and senior management
• Provide detailed summaries of the overall needs, health and key issues of the supported customers.
• Provide periodic health checks and business reviews to key customer stakeholders; review metrics, articulating areas of strength, and developing programs for improvement and/or remediation opportunities.
• Achieves assigned sales quota.
• Meets and maintains company expectations for average sales pricing and profitability.
• Completes customer/prospect account plans that meet company standard.
• Maintains high customer satisfaction ratings that meet company standards.

Education and Experience Requirements

• Bachelor's Degree. Relevant work experience may be considered in lieu of a formal degree.
• An ability to think critically and strategically while considering the needs of both the customer and company.
• Minimum of five years of proven successful work experience in sales, preferably technical sales in the following areas: agriculture, construction, hydraulics, precision agriculture. Relevant work experience may be considered in lieu of experience in these specific areas

Travel Requirements: 75%

Candidate will need to reside in California, Oregon or Washington State and live within close distance to a major airport.