Symetra has an exciting opportunity to join our team as a
Benefits Specialist!
About The Role
As a Benefits Specialist, you’ll support a Regional Executive and Voluntary Sales Executive for the Life, Disability and Supplemental Health product lines for in-force business. You’ll manage relationships with new and existing customers to sustain and grow business in the
Western United States.
What You Will Do
- Support a Regional Executive and Voluntary Sales Executive for the Life, Disability and Supplemental Health product lines for inforce business.
- Serve as designated primary service contact for a book of business consisting of accounts ranging in size from 50-499 lives.
- Provide excellent customer service and respond to customer inquiries within established service levels.
- Build strong relationships and collaborate with internal partners to address service inquiries and provide consultative support.
- Partner with Implementation Managers to successfully implement new business.
- Manage all day to day service work including Agent of Record changes, licensing updates, amendment activity, complex billing resolutions, data feed set up, claim escalation resolution and supporting enrollment events.
- Manage client education around products and services, GO portal and general Symetra processes.
- Attend face to face meetings occasionally with customers including stewardship meetings, benefit fairs, enrollment meetings and finalist presentations (up to 5% travel).
- Work in partnership with assigned Regional Account Manager on cases 5,000 lives and above to create a dedicated service "team" approach.
- Drive proactive service touchpoints with customers and track key activities in CRM database to show our value to clients.
- Work across organization to resolve issues and provide solutions to client as primary liaison.
- Manage renewal process for designated book of business, which entails, requesting renewal census to prepare for underwriting review.
- Coordinate renewal receipt from underwriting and delivery in partnership with your sales executive or based on established strategy by market.
- Negotiate on behalf of the client and/or broker with underwriting including using knowledge of current small business renewal strategies to maximize efforts.
- Create enhanced presentation materials for larger premium cases over $150,000 in annual premium. Communicate group renewal decision to required departments.
- Ensure a focus on continued learning in role as the industry and customer needs evolve and new products and services become available.
- Manage implementations from a customer facing perspective for state mandated coverage.
- Support and back up Regional Account Managers and Regional Implementation Managers including help with implementations in peak season as needed.
- Attend implementation calls for new customers in block of business.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. - Auditor
“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” Cindy G. - Program Manager
What We Offer You
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $28.09-$46.80 plus eligibility for annual bonus program
Your Experience And Skills
- High school diploma Required.
- Life and Health insurance license required.
- 4 to 6 years of industry related experience required.
- Solid understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business, and achieving customer satisfaction.
- General Life and Disability knowledge with an understanding of health and welfare benefits.
- Sales proficiency.
- Comfortable communicating contract provisions to customers.
- Good verbal, written and interpersonal skills.
- Proficient with the Microsoft Office Applications and Windows XP (including MS Word, MS Excel, and MS Outlook)
- Excellent time management and organizational skills.
- Continuous learner with a desire to grow.
- Strong customer services skills.
- Mathematics proficiency
- Adept problem solving, decision making and multi-tasking skills.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here .
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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