Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail front office, BoldTrail Back Office and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations, to scale success at any level. BoldTrail delivers a unique technology ecosystem through custom branding, robust integrations, and high-quality add-on solutions, and delivers the next generation of the company’s legacy brands, including kvCORE, BoomTown, btPRO, Brokermint, and AmpStats solutions.
Inside Real Estate is seeking a highly motivated and detail-oriented Back Office Implementation Specialist to lead individual real estate brokerages in implementation and onboarding of our suite of back office products tailored for their needs. This role will focus on deploying our real estate commission and transaction management platform, as well as a platform designed to help brokers analyze market data and grow their business through strategic agent recruiting. The ideal candidate will have a strong understanding of back office processes in the real estate industry and be adept at managing multiple implementations simultaneously.
Responsibilities:
- Prior to the project kickoff, assess the client's current business needs and workflows and make consultative recommendations on how they should use the BoldTrail BackOffice platform.
- Develop and manage a customized Implementation plan for each client.
- Assist clients with system configuration, handling complex scenarios directly.
- Deliver product training sessions via phone and web conference software to ensure the product is highly adopted.
- Communicate the project's implementation progress with internal stakeholders and the customer.
- De-escalate client concerns by identifying and implementing technical solutions. Facilitate the resolution of all issues in order to retain the client.
- Partner with a team of Implementation Specialists to improve and scale internal processes. Recommend adjustments to the client journey that will improve the client's overall experience and adoption of the BoldTrail BackOffice product suite.
- Additional projects and duties will also apply. Other projects related to the Implementation Department, or other departments in Inside Real Estate, may also be assigned in this position, to advance the overall progress of the department and company as a whole.
Qualifications:
- Previous experience in developing client relationships quickly
- Exceptional communication skills that are apparent in your email and phone presence
- Relentless attention to detail and follow through
- Proven history of conflict resolution with both internal teams and client issues
- Experience managing complex technical scenarios
- Experience using Salesforce is preferred.
- Bachelor's degree in business, communication or related field preferred.
- 2 years+ of client facing Project Management experience at a SaaS based business preferred.
- Understanding of the Real Estate Industry is a plus.
At Inside Real Estate (IRE), enjoy a small company feel with big company growth, support, and stability.
We offer a competitive total rewards package including:
- Competitive salary
- 3 Medical plans to choose from - 1 PPO and 2 HDHPs
- 2 Dental plans to choose from
- Vision
- HSA - company-funded
- FSAs - healthcare, limited purpose, dependent care
- Short-Term Disability - company-paid
- Long-Term Disability - company-paid
- Basic Employee Life Insurance - company-paid
- Voluntary Dependent Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness
- Voluntary Hospital Indemnity
- Legal Plan
- ID Protection
- Pet Insurance
- 401(k) Retirement Savings with company match
- Paid PTO/Vacation/Sick Time
- 11 company-recognized holidays
- Company-paid Parental/Disability Leave
In addition, at IRE, we focus on driving top results providing:
- Opportunities to grow within our company;
- Potential to work in a remote setting;
- Exciting/energetic work environment and fun, creative culture.
IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
