B2B SaaS Senior Account Executive/ Team Lead

Location: USA/Canada (remote) | Ready to cover PDT time zone 

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

We are looking for a Senior Account Executive to join our international team, which currently includes an SDR, Account Executives, and a Sales Operations Manager. In this role, you will have the opportunity to significantly contribute to shaping our sales processes and sharing your expertise with team members. We are looking for someone with a pioneering spirit who excels in outbound sales and has a proven track record in the SMB sector. This role blends contribution to our active sales efforts along with the opportunity to oversee and coach our team of Account Executives. 

By joining us, you will play a crucial role in driving our global expansion and influencing the future of our sales initiatives. If you have a passion for sales, a knack for innovation, and a desire to mentor others, we encourage you to apply and become a key part of our growth journey.

As a B2B SaaS Senior Account Executive, you will:

• build a pipeline of opportunities from inbound leads and cover the full sales cycle
• identify and pursue new business opportunities through outbound sales efforts
• close deals with a focus on the net revenue added each month
• be involved in creating processes, playbooks and mentoring team members
• serve North America-based clients and be able to cover the PDT time zone (8 AM to 4 PM)
• negotiate contracts with clients
  
• manage upsells in collaboration with the customer success managers
  
• report on the results of your work
  
• create relationships with our top clients and new sign-ups
• create impactful email and outreach campaigns for your book of business