Manager, Inside Sales | Outbound at Lifeway Christian Resources

Overview:

Lifeway is growing and seeking a Manager, Inside Sales | Outbound - Remote. The Manager, Inside Sales | Outbound will ultimately be responsible for the successful execution of outbound strategies. As the Manager, you will work closely with the Inside Sales Director to ensure the team has the resources it needs to be successful. You will be a coach at heart, love to see others succeed, and maintain a deep conviction that Lifeway resources can help church staff disciple their congregations.

Why Lifeway? 

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Learn more about our culture at team.lifeway.com/culture-code 

This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote 

• Provide leadership and inspiration to the Outbound Sales Team
• Teach, train, and coach representatives proven sales strategy and tactics, and help identify growth areas 
• Develop and execute an outbound business plan that maximizes the efficiency and effectiveness of the team
• Develop a plan to source revenue streams through relationship development with assigned accounts and new account activations 
• Develop, test, and execute a sales enablement plan that ensures the team has the skills and resources to serve our customers 
• Provide timely, accurate monthly / quarterly revenue forecasts 
• Develop standards, monitor metrics and targets for call volume, sales, and timelines
• Some travel required, possibly overnight

Education Required

• Bachelor's degree
• Seminary experience, strongly preferred

Experience and Skills Required

• Live out Lifeway’s mission and values, showing deep commitment to Kingdom work 
• 5 years of experience in an inside sales organization with distinct outbound experience
• 5 years of experience selling value-based products and/or services
• 5 years of experience selling directly to churches, ministries, and/or pastoral staff
• Demonstrated experience with creating and managing customer journeys and cadences
• Advanced understanding of the Christian content market and its customers
• Strong operational and analytical skills
• Excellent oral and written communication skills
• Strong grasp of key sales and support operations KPIs and strategies, such as AHT, call conversion, transfer rates, capacity, utilization, and force to load
• Active involvement in an evangelical Christian church

Experience and Skills, Preferred

• Working with CRM, strong preference given to Salesforce
• Utilizing call center technology such as Gong!