Head of Revenue Operations

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables IT Professionals to harness unparalleled automation and efficiency.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.

Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.

• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range: $140-196K USD, DOE
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity:
As the Vice President of Revenue Operations at Syncro, you will play a critical role in driving the overall revenue strategy and operations of the company. This role will report to the Chief Revenue Officer (CRO) but will also have a strong alignment and dotted line into the Chief Financial Officer (CFO) and Chief Marketing Officer (CMO). You will be responsible for aligning and optimizing all revenue-generating functions, including sales, marketing, customer success, and finance. You will work closely with cross-functional teams to ensure the successful execution of our go-to-market strategy, drive operational efficiencies, and deliver an extraordinary experience for our customers and partners.

What You’ll Be Doing:

• Revenue Strategy
  • Develop and execute a comprehensive revenue operations strategy that aligns with Syncro’s growth objectives and business goals.
• Cross-Functional Alignment 
  • Collaborate with sales, marketing, customer success, and finance teams to ensure alignment and synergy across all revenue-generating functions, particularly with the finance team to ensure accurate financial forecasting and with the marketing team to maximize the effectiveness of demand generation efforts.
• Sales Operations
  • Oversee sales operations, including forecasting, pipeline management, territory planning, and sales process optimization to drive sales productivity and effectiveness.
• Business Systems Ownership
  • Will have principal responsibility of the ownership, coordination, and collaboration of our cross functional business systems (i.e. Salesforce, Pendo, PlanHat, Outreach.io, etc)
• Marketing Operations
  • Partner with marketing to optimize lead flow, campaign management, and marketing automation processes to ensure a seamless customer journey and maximize revenue opportunities.
• Finance Collaboration
  • Work closely with the finance team to align on revenue reporting, budgeting, and financial planning, ensuring accurate revenue forecasting and the identification of key growth drivers.
• Customer Success Operations
  • Support the customer success team in developing and implementing strategies to enhance customer retention, expansion, and overall satisfaction.
• Data and Analytics
  • Leverage data and analytics to provide insights and recommendations that drive revenue growth, improve decision-making, and enhance overall business performance.
• Process Improvement
  • Continuously evaluate and improve revenue operations processes, tools, and technologies to drive efficiency and scalability.
• Revenue Forecasting
• • Develop and maintain accurate revenue forecasts, and provide regular reporting and analysis to senior leadership and key stakeholders.
• Team Leadership 
• Build, lead, and mentor a high-performing revenue operations team, fostering a culture of collaboration, accountability, and excellence.
• Customer Experience 
• Ensure that all revenue operations initiatives contribute to delivering an extraordinary experience for Syncro’s customers and partners.

Must have details: 

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA or equivalent advanced degree is preferred.
• 7+ years of experience in revenue operations, sales operations, or a similar role within a fast-paced, high-growth environment.
• Proven track record of driving revenue growth and operational efficiency through data-driven strategies and cross-functional collaboration.
• Strong leadership and people management skills, with a demonstrated ability to build and develop high-performing teams.
• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights and strategies.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and cross-functional teams.
• Experience with CRM systems, marketing automation tools, and other revenue operations technologies.
• A customer-centric mindset with a passion for delivering exceptional experiences to customers and partners.
• Experience working with target customer profiles in the SMB space 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

Preliminary Screen, 30min

• Hiring Manager Interview, 45min
• Key Stakeholder Interview, 45min 
• Key Stakeholder Panel, 1H

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

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