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FinteqHub - Technical Account Manager

72% Flex

Remote:

Full Remote

Contract:

Full time

Work from:

Poland

Offer summary

Qualifications:

Basic understanding of Client-Server architecture, Experience in technical support or account management, Proficiency in English at Upper Intermediate level, Familiarity with payments ecosystem.

Key responsabilities:

Supporting clients API integrations and providing tech support
Assisting with payment routings, testing new features, and defining priorities

SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/

1001 - 5000 Employees

See more SOFTSWISS offers

Job description

Your missions

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub is a PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.

Key responsibilities:

Supporting clients API integrations
Representing our product, explaining features and providing 360 tech support during integration period
L2 Support of our existing clients - bugs investigations (using logs and testing tools)
Helping clients with payment routings and settings
Testing and acceptance of new product features, improvements and fixes
Taking part in business analysis of new features, collecting requirements from clients and collaborating with product, engineering and analytics teams
Control of different client and internal tasks on whole lifecycle, defining priorities and making sure that they are being solved and delivered.

Requirements:

Understanding basic principles of Client-Server architecture is obligatory (HTTP, API, JSON, etc.)
Having experience in technical support, account management or related fields, will be an advantage
Experience in business/system analysis or software development will be an advantage
General understanding of payments ecosystem, including merchant requirements, gateways, acquirers, card schemes, payments operations, and reporting portals will be a big advantage
Previous experience in working with payment aggregators, like Payment.IQ, and payment system providers (setting up specific configurations, conducting analysis and troubleshooting) will be a big advantage
Familiarity with ELK stack, browser developer tools, Postman will be an advantage
Ability to collaborate effectively with cross-functional teams, including developers, QA, product managers, Bizdev managers, finance managers, support managers
Proactive thinking, desire to take part in team and company success and ability to work within specific field independently, taking responsibility for the result
Proficiency in English at Upper Intermediate level or higher is obligatory
Ability to take leading role during calls and presentations

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private Insurance
Sports program compensation
Free online English lessons
An additional 1 Day Off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.