2000 16th St, Denver, Colorado, 80202-5117, United States of America
GENERAL PURPOSE OF THE JOB
Describe the primary purpose or scope of the job. What must be accomplished and why is it performed.
The Epic Analyst III role emphasizes building functionality within the Epic environment to enhance user experience and tool usage, ultimately improving patient care within the DaVita community. Ideal candidates are proactive, resourceful, and ready to manage projects from start to finish. This position involves collaboration with product architects, trainers, and various stakeholders, requiring expertise to guide best practices, define build requirements, and support training and implementation efforts.
Responsibilities include building and maintaining the Epic system, addressing defects, executing Epic upgrades, and providing on-site customer support when necessary. The candidate should leverage their knowledge to solve problems, make data-driven decisions, and mentor junior analysts, thriving in a fast-paced, primarily remote environment.
About the Epic CKD Team: DaVita Physicians Solutions partners with Epic to deliver CKD EHR solutions to nephrology practices, enhancing user satisfaction, supporting value-based care, and improving patient outcomes.
ESSENTIAL DUTIES & RESPONSIBILITIES
In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.
% OF TIME
1. Upgrade, enhancement, and special projects work
● Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
● Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices.
● Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
● Work with end users and SMEs to understand enhancement and optimization requests
● Research, design, build, and testing of workflows and enhancements
Documenting and migrating build 40%
2. Implementation support
● Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
● Support users and training team with build fixes and responding to questions about workflow design
● Implementation support for new practices and new modules
● Documenting and migrating build
● Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
● Engaging with third parties to define, build, test, and troubleshoot integrated workflows 30%
3. Incident and request resolution
● Monitor ServiceNow for incidents and requests assigned to team
● Follow-up with requesters as needed for additional information
● Update status and document notes and resolution
● Manage team-owned workqueues and error logs
● Some on-call responsibilities for urgent issues
● Management of workqueues and error queues
● Documenting and migrating build 20%
4. Other duties as assigned.
● Mentoring and training of other Epic team members 10%
Total Allocation of Time 100%
Job Title: Epic Analyst III Date: 8/21/2024
Department: Ambulatory
Reports to (title): Clinical Application Manager
Does this position have Direct Reports?
☐ Yes ☒ No
EDUCATION AND EXPERIENCE
Select the level of experience and education typically required to accomplish this job.
☐ 0 to 2 years ☐ High School Diploma
☐ 2 to 4 years ☐ Vocational/Technical School Certificate Degree
☐ 4 to 6 years ☐ Associate’s Degree or Apprenticeship
☐ 6 to 8 years ☒ Bachelor’s Degree
☒ 8 to 10 years ☐ Master’s Degree
☒ 10+ years ☐ Doctoral Degree
SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS
Describe any specific or preferred education and experience criteria (i.e. Bachelor’s Degree preferred or Management experience required)
Bachelor’s Degree
Master’s Degree ☒ Required ☐ Preferred
☐ Required ☒ Preferred
Knowledge and experience in the following areas:
● Epic Community Connect
● Project scoping and management
● Developing and implementing patient engagement strategy through technology
☐ Required ☒ Preferred
Proficiency with the following tools:
● Epic tools such as Nova and Sherlock
● Product/Project Management tools such as Asana, Product Board, JIRA/Confluence
● Microsoft Office products ☒ Required ☐ Preferred
MyChart
● Third Party application integration
● FHIR expertise
● API expertise
● Patient completed flowsheet ☒ Required ☐ Preferred
Patient focus build
● Consolidating patient tools across multiple platforms
● Driving patient behavior/ program oriented patient workflow build
☐ Required ☒ Preferred
Minimum of 8 years of building experience as an Epic Build Analyst ☒ Required ☐ Preferred
CERTIFICATES, LICENSES, AND REGISTRATIONS
List applicable certificates, licenses, and registrations required or preferred for this position
Two or more of the following Epic Build Certification(s):
● EpicCare Ambulatory (required)
● Mychart (required) ☒ Required ☐ Preferred
Project Management Certification (PMP or CAPM)
☐ Required ☒ Preferred
TRAVEL AND TIME REQUIREMENTS
List the amount of travel required for this role and frequency of nights and weekends required to work.
Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training
Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues
LANGUAGE SKILLS WORK ENVIRONMENT
Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position. Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
ADA
DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
VISUAL REQUIREMENTS
Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test strip.
PHYSICAL DEMAND
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
● Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
● Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
#LI-LT2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$91,000.00 - $133,700.00 / year
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
