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RadMachine Clinical Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Minimum 2 years experience in daily, monthly, and annual radiation oncology machine QA, Strong critical thinking skills, Exceptional presentation skills, Positive attitude and a passion for excellence in patient care.

Key responsabilities:

Demo, install, and train clinics on RadMachine software
Implement and customize RadMachine at clinics
Provide solutions to clinics' issues independently or with the programming team
Host webinars, test new software versions, develop training materials
Research new QA guidelines and stay updated

Radformation SME https://www.radformation.com/

51 - 200 Employees

See more Radformation offers

Job description

Work at Radformation

Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.

We strive daily to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.

We are looking for a highly motivated individual who has a passion for machine QA and enjoys a fast-paced environment. The full-time RadMachine Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The RadMachine Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient machine QA workflow and an increase in standardization.

As the RadMachine Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to best complete machine QA. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the country.

Responsibilities

Demo, install, and train clinics on Radformation’s RadMachine automated machine QA software

Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings

Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team

Work with the sales team to demonstrate software to prospective customers and provide training to newly installed clinics

Proactively check in with current customers to hear feedback and share new features

Host webinars to answer clinics’ questions and highlight features

Test new versions of the software to aid in development and quality assurance

Develop training materials to distribute to clinics

Research new QA guidelines and staying current as updates are released

On-site visits to clinics when permitted

Required experience

Minimum 2 years experience in daily, monthly, and annual radiation oncology machine QA

Strong critical thinking skills

Exceptional presentation skills

Positive attitude and a passion for excellence in patient care

Preferred Experience

5 years experience in daily, monthly, and annual radiation oncology machine QA

2 years experience as a medical physics assistant or similar

Degree in medical physics or dosimetry

Minimum 2 years experience with ARIA OIS

Experience with python

Customer service experience

Abilities

Enthusiastic about learning new technologies and sharing them with the healthcare community

Thrives with a busy schedule and constant learning environment

Excels at multi-tasking and managing multiple projects simultaneously

Enjoys listening to clinics’ needs and developing relationships with clinical leaders

Master of machine QA and radiation oncology clinical workflow

Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

Strong organizational skills and ability to work independently

Highly motivated to help clinicians improve their workflow

Excellent communication skills, both written and oral

Non-judgemental personality and welcoming of ideas and feedback

What makes us so RAD?

We take care of our people!

Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with our 401(k) & employer match vest immediately and you'll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.

Cancer transcends any individual differences we may have. That's why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.