Onboarding Project Coordinator

Department: Onboarding

Location: USA - Remote

Description

The Onboarding Team is responsible for preparing a new client for IT support, identifying Critical Risks, assisting Client Strategy in establishing the client relationship, and providing a top tier initial client experience. The Onboarding Project Coordinator provides value to the business and its clients through coordinating Onboarding projects to effectively bring new clients into the VC3 Managed Services ecosystem. The Onboarding Project Coordinator must be able to deliver effective leadership, strategy, follow-through, and direction that aligns with the overall goals of the organization.

Our People:

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.

Our Core Focus:

Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Communicate with all parties in a constructive manner to guarantee client expectations are met
• Responsible for the scheduling, time management, and utilization management of team members
• Schedule and run all major milestone meetings during the Onboarding project
• Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance
• Provide weekly status updates to Onboarding project stakeholders
• Provide finance information for ongoing monthly billing throughout the onboarding project
• Advocate for the client in day-to-day operations
• Ensure that workflows and procedures are being followed
• Liaise with internal and external resources to provide detailed analysis of onboarding projects and identify opportunities for improvement
• Possess strong interpersonal skills in order to work with both technical and non-technical staff at various levels in the organization
• Collaborate with all VC3 departments to continuously improve our service offering to maximize client satisfaction
• Responsible for running standard client Onboardings and all client Offboardings
• Document lessons learned for improvement of future projects and assign and follow up on action items
  
  

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes occur, or when discoveries are made
• Attend monthly training & team meetings as required
• Additional duties as required
  
  

Skills, Knowledge And Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Completion of an accredited 2-year post-secondary diploma in Computer Science or equivalent business experience preferred
• 1-2 years of relevant industry experience
• Project Coordination experience not required but preferred
• Conceptual knowledge of SMB IT infrastructure, applications and processes.
• Excellent oral and written communication; Communicates in a timely, professional and respectful manner
• A proven track record for excellence in client service
  
  

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching
  
  

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.