Senior Director, Service Delivery
Radial is a leading global provider of retail-optimized commerce solutions that enables brands and retailers of all sizes to deliver consistent omni-channel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, clients are armed to accelerate sales growth and win with today’s digitally connected consumer.
At Radial, our employees are at the forefront of ecommerce bringing beloved brands to consumers through our fulfillment, transportation, technology, and payment solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Job Summary
The Senior Director will lead and direct 7 buildings with Site Directors for the region to achieve key goals and objectives. The Senior Director will have leadership responsibilities for a multi-site network including full P&L responsibility and will drive team execution of the defined operational plans. Owns fulfillment client P/Ls, deliver client satisfaction and financials (EBIT) Growth and development of future talent
Responsibilities
- Manage yearly budget and own monthly P&L for multiple sites
- Develop Directors and Senior Managers Develop talent and site succession plans
- Own operational standardization and continuous improvement across multiple sites
- Develop and manage key client relationships at the operations level e.g.,
- Director and Manager of Supply Chain Drive high levels of client Satisfaction and Employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
- Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless hand off to Operations
- Build a culture of continuous improvement through execution of Radial Operating Model Drive safety, policy, and procedure adherence
- Provide direction and support to direct reports.
- Coach to ensure career development, productivity and quality objectives are consistently achieved
- Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
- Engage with broader Radial team for support to site operations
Knowledge, Skills & Abilities:
- Minimum of 8-10 years of progressive Operations experience with a high level of business leadership.
- Managing a high complexity 3PL fulfillment operation is preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C).
- High Financial Acumen - Cost Management/P&L ownership (via budget for buildings) in full scope of revenue
- Player/Coach - weighted towards coaching and anticipate issues with the knowledge to course correct as needed
- Support leadership team on solutioning operational challenges as client need's evolve
- Identifying opportunities to standardize and drive efficiency and lead the partnership
- Strong communication and presentation skills
- Sense of urgency to identify and rally teams to address issues
- Problem solving thought process Lean thinker, continuous improvement leader
- Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
- Organizational agility and good influencing skills
- Culture of improvement or transformation with continuous improvement experience preferred.
- Experience leading culture improvements and/or transformation required
- Experience in Lean and Continuous Improvement methodology is required
- Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred;
- Success during traditional holiday ‘peak’ ecommerce season a plus
- Must be proactive, numbers driven and a good, anticipated planner
- Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMS and Pyramid WCS).
- Bachelor’s degree required. Master’s degree preferred.
Travel:
- This position is remote.
- Travel up to 70% required.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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