About Spotfire:
Spotfire is a global leader in enterprise software, empowering businesses to achieve their digital objectives by seamlessly combining visualizations & advanced analytics - also leveraging AI-powered recommendations, data in real-time, and best-in-class location-specific insights - for a wide range of users, from business professionals to data scientists. With a vast customer base that includes some of the world's most prominent organizations, Spotfire is at the forefront of innovation in data analytics.
Job Description:
We are seeking an enthusiastic and skilled Technical Account Manager (TAM) to join our team. The TAM plays a crucial role in delivering technical guidance throughout our customers' journeys, leveraging their expertise in technical, competitive, and industry knowledge. Collaborating closely with Account Executives and local Partners, you will be instrumental in ensuring customer success by orchestrating technical engagement, identifying needs, and providing solutions. You will have direct impact on customers by helping them achieve their business goals.
Key Responsibilities and Duties:
- Organize all points of technical engagement with Spotfire accounts, collaborating where appropriate with local partners and GSIs.
- Develop an understanding of each customers’ current and future needs.
- Create a technical account strategy and plan for success in an account.
- Expand Spotfire's presence within existing accounts.
- Identify and technically qualify new business opportunities.
- Deliver or coordinate technical briefings, demos, and Proof of Value projects.
- Lead hands-on design work during the evaluation (Proof of Concept) phase.
- Provide valuable feedback to Engineering based on real-world usage patterns.
- Respond to RFI, RFP with technical architecture presentations and solutions.
- Install, configure, demonstrate, and troubleshoot Spotfire products.
- Articulate competitive solution/product differentiators to customers and the sales team.
- Contribute to initiatives aimed at enhancing Spotfire's effectiveness in Sales.
- Develop white papers, product demos, technical presentations, and social media content.
- Participate in industry conferences to network with customers and promote Spotfire.
- Conduct internal Knowledge Share sessions on industry trends and cutting-edge technologies.
Desired Qualifications and Skills:
- University Degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field) and a minimum of 8 years of prior relevant experience in advanced data analytics; or Master's degree with 6 years; or PhD with 3 years
- Ability to work independently, as well as in a strong team environment.
- Excellent oral and written communications and storytelling skills enabling effective communication with senior business and technical stakeholders.
- Korean native speaker, fluent in English.
- Hands-on experience with Spotfire, ability to deliver compelling presentations and demonstrations of Spotfire analytics software.
- Capability to understand real-world data analytics problems, propose solutions, compare and contrast them, validate results, and present findings to both technical and non-technical stakeholders
- Domain knowledge in key industries such as Manufacturing, Energy, Financial Services, Healthcare, or Life Sciences.
- Experience applying advanced analytics, including machine learning and optimization techniques, to large, complex, and disparate data sources.
- Proficiency in programming languages such as R, Python, and SQL
- Experience with cloud implementations, particularly Kubernetes, is highly desired.
- Familiarity with streaming and data virtualization technologies is a plus.
- Thorough understanding of the Command of the Message sales methodology.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities or qualifications. Specific responsibilities and qualifications may vary based on the needs of the organization and the individual hired.
About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.
