At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.
About the role and what you'll be doing:
Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe DB2/IMS systems.
Position reports to Senior Manager - Mainframe Database
Key Areas of Focus for this Role
- Fulfill customer service requests for mainframe customers in a timely manner as they pertain to IMS and related subsystem sysprog software products.
- Provide primary support for reported problems related to IMS and related subsystem sysprog products.
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Follow procedures for installing subsystem sysprog products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and IMS.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Bachelor’s degree required and/or equivalent work experience.
- 10+ years of professional experience in IMS for administration and systems programming support. CA and IBM tools for IMS a plus
- Extensive experience with the following:
- Knowledge in best practices of software management, maintenance and documentation
- Configure and manage IMS in a parallel sysplex environment
- Develop innovation, strategies, processes and best practices in IMS systems programming
- Troubleshooting and solving of IMS System and database issues
- Evaluating change requests and determine impact to assigned clients
- Troubleshooting and solving production database issues
- Strong JCL skills
- Database Administration
Other Qualifications
- Reviewing new versions of DB2/ IMS for functionality, advising how they benefit the client
- Vendor consultations for problems and questions
- DR recovery of application objects
- IMS commands related to ACB and FORMAT changes
- Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
- Knowledge of log archive and change accumulation utilities
- Identification and resolution of performance issues
- Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
- A solid working knowledge of SMP/E and its role in the installation process
- Solid understanding of IMS database structures
- Understanding of IMS connect, MFS for IMS message formatting, Compression routines, Randomizers, Assembler, exits in the install process, and IRLM in a data sharing environment
- Extracting information from IMS logs
- Using DBRC to monitor database activity
Why Ensono?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.
- Two health plan options through Blue Cross Blue Shield
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Depending on location, ability to take advantage of fitness centers
- Wellness program
- Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.
