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Associate Client Engagement Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

1-3 years client engagement experience, Effective communication and problem-solving skills, Willingness to learn about products/services.

Key responsabilities:

Forge relationships and drive revenue growth
Track profitability and optimize client satisfaction
Conduct business reviews and ensure contract renewals

Precisely Large https://www.precisely.com/

1001 - 5000 Employees

See more Precisely offers

Job description

Your missions

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro and job overview:

As a Client Engagement Manager (CEM), you will play a pivotal role for our Precisely Engage accounts that leads to increased client satisfaction, revenue expansion, and value recognition. Your focus will be on building internal and external relationships at multiple levels, socializing the Precisely value proposition, ensuring contractual obligations, understanding client objectives, reporting on account activity, and driving towards Precisely’s strategic account objectives and renewal targets. As an essential connection point, you ensure internal resources are engaged and future challenges and risks are anticipated, allowing customers to achieve their desired outcomes when using our products.

Responsibilities and Duties:

Forge and maintain relationships with key stakeholders to uncover business needs and priorities to establish yourself as a trusted advisor for your clients, promoting advocacy and reference-ability.
Track and help manage the profitability of the client and identify opportunities for broadening the partnership through additional solutions and services. Proactively engage clients to ensure product functionality, maximizing the value for clients.
Build customer satisfaction by collaborating with clients and internal teams to manage client expectations, consistently meet deadlines, and achieve 100% client satisfaction while complying with contractual and compliance agreements.
Conduct business reviews to assess account activity, risks / issues, and progress towards objectives. Survey clients regularly to build relevant metrics to measure client health and value and ensure completion of contract renewals.
Serve as the communication coordinator for major customer incidents by organizing activity with technical support and operations and managing expectations and communications throughout resolution of the issue.

Requirements and Qualifications:

1-3 years of experience in client engagement, customer success, program/project management, account management, technical account management, or consulting.
Effective communication and relationship building skills
Demonstrated ability to build trust, resolve issues, and proactively problem solve.
Willingness to learn about our products and services
Willingness to build technical proficiency and the ability to troubleshoot issues and advocate for solutions.
Ability to work in a demanding and rapidly changing environment.

Preferred Qualifications:

Experience in a customer facing role
Experience delivering or managing communication solutions
Proficient and comfortable with data analysis and database querying
Proficient and comfortable in using collaboration tools such as Salesforce, M365, Jira, Confluence, etc.

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