Career Opportunities: Key Customer Development Manager | Filorga, México (162281)

No Relocation Assistance Offered
# 162281 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

About The Role

The Key Customer Development Manager develops and supports the partnership between Filorga and physicians, helping to synchronize our strategies and the account's strategies to increase demand and account support for our profitable growth. The main KPI's will be sell in, sell out, new potential customers and recommendation increase.

    
Main Responsibilites:

• Account Expertise
• Develop a detailed understanding of TOP customers such as: values, strategies and policies of the physicians and anticipate strategic direction and needs
• Analyse sell-out information to find opportunities and drive actions that will help maintain Filorga's growth.
• Ensure that staff is always updated in Filorga products, launches and reformulations. Work hand in hand with training team to plan Top Customers training
• Identify the business needs of physicians and help develop and sell proactive business solutions across the full supply chain with the objectives of increase sales, gain share of shelve and physician's recommendation.
• Develop a network of contacts throughout the clinic / pharmacies in order to influence all decision points, improve understanding and increase data access: Doctors, staff, nurses, buyers, marketing, etc.

    
Business Planning & Negotiation

• Ensure preparation of negotiation with TOP customers reflecting all investment as commercial activities, marketing tools such as testers, gimmicks, events, etc
• Coordinate preparation with Marketing & Training and ensure timely delivery of tailored category presentations
• Attend regular formal meetings of cross-functional team to review KPIs, issues and action plans
• Conduct quarterly meetings with accounts to review business performance vs. plan (Sales Reps)

    
Category/Account Analysis: Issue and Opportunity Identification

• Review business every day, supervise sales on a weekly basis.
• Prepare monthly reports of variation volume and sales.

Trade Promotion Planning, Execution and Evaluation

• Coordinate development and planning of account-specific instore events with Sales /  Marketing / Training
• Coordinate communication and training of Salesmen to ensure excellent execution of all promotional activity
• Track SKUs involved in all Filorga and driven promotions to build up history of account activity
• Ensure post-evaluation of ALL promotion activity for accounts in PromoPower format, support with qualitative commentary, and communicate results to Sales / Marketing
• Use results of promotion evaluations to revise account tactics

    
New Products/Special Packs

• Deliver high quality presentations on new products on time and ensure rapid sell-in.
• Communicate status to Sales / Marketing weekly until full distribution achieved/quota exhausted

    
Category Management

• Work hand by hand with marketing team to implement CatMan strategies from HQ. Crafting strategies to drain obsolete inventories and always highlighting TOP skus or launches.
• Find opportunity "blank spaces" seeking increase Filorga visibility & sales.

    
Control

• Pre-evaluate all investments to ensure they are financially viable and are aligned with strategy
• Coordinate monthly meetings with Credit Control Department to review status and resolve issues

    
Competitive Activity

• Supervise competitive activity and feedback recommended actions to Marketing and Sales Management

    
Product Availability

• Work with Customer Service ensure product is available in the relevant warehouse when the order is placed
• Monitor account inventory levels where possible to anticipate customer demand

Challenges

To develop significant depth of understanding physician ́s strategy, objectives organization, processes and consumer profile to become an indispensable part of their business and constantly add value and improve efficiency. To push accounts towards collaborative and more long-term planning.

Basic Qualifications: 

• Completed Bachelor's Degree or equivalent experience
• At least +4 years of commercial experience
• At least +2 years of experience in positions as KAM Jr or Sale Executive 
• Experience working with Skin Health Companies or related 
• Experience preparing analyzes and using analytics tools
• Intermediate English Level (Preferable)
• Highly expected to have experience of contact with the commercial area of the customer
• Financial Experience (Gross to net, P&L)
• Experience in selling and negotiation

*Availability to Travel 10% of time

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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