Information Technology Manager/IT Business Partner

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The IT Business Partner works as the strategic partner with assigned Business Unit oversight for business-technology services strategy development, solution discovery, service management, risk management, and relationship management.  These individuals serve as the strategic relationship linkage between individual Business Units and the Information Technology organization.  They provide highly-valued strategic customer-focused support and guidance through key initiatives.  They lead the planning and execution of key initiatives to enable the business to achieve objectives through the effective use and understanding of technology.  This team will communicate decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiatives.

Responsibilities

• Take responsibility for relationships with specific Business Units.
• Establish and maintain clear communication channels between Business Units and Technology Services.
• Assist in implementing and advancing the Business Partner program.
• Understand business needs and translate them into business requirements, guiding them through the proper channels for action.
• Create and distribute high-level summary documents to communicate business achievements, goals, and the direction of the Information Technology team.
• Advocate for and support business peers' interests.
• Facilitate communication between IT and business units during critical incidents, identifying business impact.
• Collaborate with business peers and IT staff to troubleshoot process problems and associated software/hardware solutions.
• Lead business requests for system changes, providing IT consultation and aligning priorities.
• Consult with decision-makers, infrastructure owners, and end users to define business, financial, and operational requirements and systems goals.

Requirements

• Five (5) years of experience in business administration/management or technology and three (3) years of experience working in a service-oriented organization.
• Ability to develop strategic thinking and leadership skills with strong abilities in relationship management.
• Foundational knowledge of infrastructure and application principles; more advanced knowledge of networking and data center experience is a plus.
• Awareness of new product development best practices.
• Excellent verbal and written communication skills necessary to persuade and influence decision making of individuals, groups, and to explain difficult issues.
• Ability to present to internal and external audiences with executive presence which inspires confidence and trust.
• Ability to connect the people, process, and technologies required to deliver business solutions.
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.
• Awareness of financial modeling as it pertains to technology investment using return on investment and value analysis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.