Solutions Support Specialist

What you will do as a Solutions Support Specialist in Companjon

Technical Support: 

• Act as the primary technical point of contact for business partner queries. 
• Develop a thorough understanding of the company's solutions and services. 
• Assist business partners with any technical issues or queries, ensuring prompt and effective resolutions. 
• Provide exceptional customer service to maintain a high level of partner satisfaction. 

IT Service Management: 

• Manage all incidents end-to-end, ensuring they are handled effectively and resolved in a timely manner. 
• Communicate incident status and updates clearly to both internal and external stakeholders. 
• Identify recurring problems in our production systems and manage their long-term resolutions. 
• Continually improve IT processes based on observations and feedback, aiming for enhanced efficiency and effectiveness. 

Collaboration with Tech Partners: 

• Collaborate closely with our tech partners to ensure efficient issue resolution. 
• Maintain and nurture strong relationships with tech partners to facilitate effective communication and cooperation. 
• Coordinate with tech partners to escalate and resolve complex technical issues promptly.

What you will need to succeed

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. 
• Strong experience in incident and problem management. 
• Basic understanding of ITIL principles with a focus on continual service improvement. 
• Excellent problem-solving skills and attention to detail. 
• Strong communication skills, both written and verbal. 
• Ability to work efficiently with multiple IT vendors and manage relationships effectively. 
• Proven ability to collaborate effectively with internal teams and external partners. 
• Strong organizational and time management skills.

What we would love to see from you

• Ability to work with multiple deadlines;
• Highly motivated and constantly aiming to improve  
• Fluency in English, other European languages a plus;
• Start-up mindset- comfortable working in a highly dynamic environment.

What we can offer to You

• Innovative remote working policy – We are proud to have introduced “Companjon onsite days”. You have the option to work remotely, apart from one week per month (with the option to add additional days when needed) in which we come all together in our Dublin office to strengthen relationships, reconnect… and have fun!
• Highly competitive salary – Our compensation package is very competitive in the market, with high growth potential.
• Unique career development - You will have the opportunity to accelerate your learning and career development by joining a fast-growing start-up.
• Possibility to have a strong impact and independence – We value your ideas and opinions. We believe that you can have a strong impact and you will work on meaningful tasks. You will have the opportunity to work on your own initiatives and take risks. Failures are part of the journey.
• Ownership of your future – We are growing fast, and you will have the opportunity to shape your own role and future in the company.
• Direct access to top management – You will work in direct contact with the top management. Giving you the opportunity to learn from highly experienced senior employees.
• Amazing diverse team – You will have the chance to work with brilliant people from different backgrounds, and cultures.
• Modern office with state-of-the-art tools – our office is located in the center of Dublin and is fully equipped to support our day-to-day activities. Moreover, we have a games room and a fully stocked kitchen with healthy snacks.
• Ongoing training and education – We offer unique internal/external training opportunities and development programs. Constant training available so employees remain the best-skilled in the market!
• Entertaining and fun events – We organise team building workshops and social events, and an annual offsite trip.