Program Management, Embedded Payroll

About the Role:

As Gusto Embedded Payroll has continued to expand, our portfolio has grown to include increasingly custom and complex programs with Partners each serving thousands or hundreds of thousands of employers. We recognize the need for additional planning, facilitation, and coordination that brings together GEP workstreams, external Partner stakeholders and teams, and x-Gusto teams. Program Management within Gusto Embedded Payroll is a relatively new function, and you will be helping build out this new discipline. This role has two key areas of focus:

• Leading cross-functional initiatives while we build out implementations with our Partners.
• Focusing internally within the team to build scalable systems and tooling to help fuel our rapid growth goals.

This will be a dynamic role, working across multiple disciplines both internally and externally. You’ll work together with our teams (who are eager for the support!) to iterate and build those programs as we grow. Because we’re still in our early days with this function, you’ll have an ability to rapidly develop and deploy best practices to help scale (1->10 phase and beyond). You’ll be directly empowered by our Head of Program Management.

About the Team:

Gusto Embedded Payroll (“GEP”) allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto’s growth. Learn more here and here.

Here’s what you’ll do day-to-day:

• Project Planning and Expertise: Planning for and executing on intricate deliveries of custom, multi-workstream and -phase programs for GEP’s highest impact partner implementations
• GEP Interface: Connecting technical details, growth initiatives, and support needs, making sure all GEP teams work together in service of GEP mission and goals
• Cross-functional Facilitation: Coordinating across x-GEP and x-Gusto initiatives to include points of view, track progress, connect dependencies, and discover risks early to prevent delays to partner launch and growth
• Process and Documentation: Standardizing delivery process and playbook for complex partner deliveries, arming GEP with the tools to maximize future partner opportunities

Here’s what we're looking for:

• 7+ years of experience in program or project management, with a focus on external client engagements, enterprise technology/SaaS experience is a bonus.
• Hands-on experience owning complex, x-functional project planning and execution; facilitation, organization, and stakeholder management
• Strong business-minded partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
• Excited by the combination of working deeply with individual partners and building for scale
• Strong sense of ownership and resilience; adaptive to changing priorities and able to thrive in a fast-paced environment.
• Exceptional communication and influencing skills (both written and verbal), with the ability to collaborate effectively across various departments and global teams.
• A strategic mindset with a focus on continuous improvement and scalability
• Thrives/finds the opportunity in ambiguity and has a passion for building and testing new processes.

Our cash compensation amount for this role is targeted at $110,000 -$125,000/yr in Denver & most remote locations, and $125,000 - 145,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.