About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
Skylight is partnering with the Department of Homeland Security’s (DHS) new Customer Experience Directorate (CXD) to accelerate the adoption of human-centered, customer-centric service delivery practices across the department.
As the Design Learning and Development Manager for DHS CXD, you will design, deliver, and manage training programs to cultivate a new generation of human-centered design (HCD) and CX practitioners across various DHS components, including TSA and FEMA. Your efforts will directly enhance DHS's ability to deliver better user and customer experiences to the communities it serves.
What you’ll do
- Design and develop effective training programs, in alignment with the strategic direction of DHS OCIO CXD and the training needs of the enterprise
- Plan and implement experiential learning and development initiatives, such as training sessions and workshops
- Acquire or develop effective learning materials and resources, in collaboration with other CX and design experts
- Evaluate and measure the effectiveness of training programs through assessments and feedback collection
- Maximize the use of technology-based solutions to enhance learning and to streamline the administration of training programs (e.g., tracking skills development progress)
- Continually research and stay informed about the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective
- Provide guidance, mentorship, and support to DHS employees seeking to build their CX and HCD skills
What we're looking for
Minimum qualifications
- Ability to assess training needs
- Ability to design and deliver tailored training programs using instructional and experiential design techniques for adult learners
- Ability to employ training evaluation techniques to measure the effectiveness of training programs
- Ability to leverage learning and development technologies in creative and impactful ways
- Strong organizational, administrative, and project management skills
- Excellent presentation and facilitation skills
- Excellent communication and interpersonal skills
- Ability to collaborate and build relationships with multiple stakeholders
- Ability to travel occasionally to Springfield, Virginia
- Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
- Passionate about creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
- Ability to travel for work from time to time
Nice-to-have qualifications
- Active federal public trust clearance
- Experience working as a Defense contractor
- Prior experience working in the civic tech space
- Experience working in a remote-team environment
Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.
Other requirements
- All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
- You may be required to complete a company background check successfully.
- Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.
Position type
This is a full-time, exempt position.
Location
This is a fully remote position.
Care package
Salary
We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Design Learning and Development Manager at Skylight, the current salary ranges are as follows:
- Senior Design Learning and Development Manager: $150,000–$185,000
- Staff Design Learning and Development Manager: $170,000–$203,000
- Principal Design Learning and Development Manager: $180,000–$230,000
Benefits
Your well-being is important to us, so we focus on supporting you in a variety of ways:
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
- Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Dollar-for-dollar charity donation matching, up to $500 per year
- Access up to $1,000 before payday to cover emergency expenses
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Interview tips
We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:
- Visit our join page to learn more about how our interview process works.
- Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
- If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.
We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.
We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
